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Where at in the CDR would I find infomration on the PRI? Do I look ont he Gateway? If so where exactly would I get that report?

Does anyone know how to check the channel utilization on a PRI from Call Manager. The Real Time Monitoring tool is only good for real time. But I want to be able to go back and look at history. Any help would be greatly appreciated. Thanks in advance.

I know this is probably an easy one for you guys. I have two new employees that will be working as back ups for MAC's. I want to set them up with their own admin login ID and password on Call Manager 4.1. I've done this for my admins in other offices but haven't done it in a while. Could...

Well...one of our Server Techs. built the server and put the OS and all of the Microsoft updates prior to checking with us regarding the drives. So instead of wiping the server and starting over I wanted to check and see if it was possible to keep it as is and simply load my software.

I am attempting to install a Unity Failover Server. I was told that the C drive partition on the failover had to be the exact same size as the partition of the primary server. I know this to be true if you want to fail from a 30 gigs to 12 gigs. But is that true in reverse. If my primary...

Not sure how your system is set up but you may want to keep this in mind. If the 9 is automatically added...will it add them to internal calls also?? If it does...then you will not be able to redial an internal number using the "missed call" method. That is...if you are using 9 as an access...

I checked under Scheduled Task. "Unity Scheduled Restart" is set to Never. I'm leaning towards a bad power supply or loose cable. I'm actually sending someone up to NY to check it out. To make sure I have two green lights on both power supplies. The redundent power should make sure that the...

I checked the event log but there was nothing there. Just told me that the server shut down unexpectedly and what time. What's even more weird is that there were no errors prior to the shutdown. According to the event log everything was running smoothly. The server is in our NY office and I'm...

My Unity Server seems to shutdown for some unknown reason. It's extremely sporadic exept it seems to happen at the same hour. It's happend 3 times at 5:30 AM on a Monday morning. The first time was about 6 weeks ago then it happend again 2 weeks later then again today. I was wondering if...

They actually found the password. Thanks for all of your help. Much appreciated.

I am setting up an old MCS 7800 series server with Call Manager for our test lab. The unit hasn't been used in a couple of years and no one has the password to log onto Call Manager. Is there a way to log onto this server if you forgot the password? How do I recover the password without...

I want to set up a call forward to an external number. By default...the caller will be directed to our Unity voicemail if there is no answer on the phone the call was forwarded to. How do I set it up so that when the caller is forwarded to the external phone number he/she gets the external...

Some of our 7961 telephones are rebooting automatically. I've recieved several calls from users stating that there phones just reboot out of no where. I've changed network cables, used different ports on the switch and a new telephone jack....but they continue to have the same issue. Each...

If Call Manager is rebooted and you have your computer connected to your phone (7961) for network connectivity. Will you lose network connectivity until Call Manager is back up. We are running POE and the phones act as a switch for the PC. We recently had a hick up in our system and we are...

We use to have a Nortel PBX Opt. 81c. There was a "group pick up" feature that would allow you to answer phones in your area. The line that you are attempting to answer doesn't apear on your telephone. All you have to do is hit the "group pick up" button and it will answer the call of the...