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  1. azpards

    Beep Tone and NICE 8.9

    We are using NICE Perform and are having a very difficult time producing a Beep Tone. We are required to have it so that the customer, agent, and recording can all hear the Beep Tone and we aren't having any success with this, we've been in talks with NICE about a custom application, but it is...
  2. azpards

    Group Page with NICE

    I don't know that it's specific to the Group-Page feature, NICE says that if 12 or more agents all tried to make a call at the same time it would drop the system too, we just happen to use Group-Page and are now seeing the issue. We have an Avaya S8720 with S8300 and G650 LSPs off of it
  3. azpards

    Group Page with NICE

    There is a Group-Page feature in the PBX that can be setup so that up to 32 members can be called at once and it activates their speaker phone so that a manager or someone can make an announcement to the agents through their phone.
  4. azpards

    Group Page with NICE

    We are using NICE Perform and whenever we do a group page the NICE system stops recording and the CLS needs to be re-started, has anyone else ran into this issue? NICE says that it has a limitation of 12 simultaneously calls be connected at the same time, but group page has a 32 member...

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