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  1. bridgetvandemark

    Call Center Reports

    Use the call by call report to find the ANI.
  2. bridgetvandemark

    Backup from Sybase to SQL taking too long

    Does anyone have any suggestions?
  3. bridgetvandemark

    Abandoned calls: application vs skillset

    Thank you for that clarification, captaingadget - you have been very helpful.
  4. bridgetvandemark

    Abandoned calls: application vs skillset

    For reporting purposes - It seem to me the application view is more accurate. I'm curious about the double counting... does this mean that a call can be counted more than once as being offered and therefore can inflate abandonment rate?
  5. bridgetvandemark

    Abandoned calls: application vs skillset

    I'm comparing skillset view and application view, the numbers do not always match. Could it be that the skillset view does not peg an abandoned call that has actually been abandoned because it has been directed to a rep already? therefore, the Application view is more accurate for true...

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