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  • Users: drcook
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  1. drcook

    How to determine number of mailboxes on a CallPilot 100

    Go to user search, the is a * already in the box, just hit the search button, a list will appear, the list of mailboxs has a numbers, just go to the last mailbox.
  2. drcook

    AUTO ADD VOICEMAIL BOX

    I am trying to auto add 200+ vm box to my CP server. I am getting an error that states the names are too short. What is the charater limit / max for the first and last name?
  3. drcook

    How to remove a loop

    how do i remove the trunks?
  4. drcook

    How to remove a loop

    How would I remove a loop that is not being used ?
  5. drcook

    PRI TRUNKS

    How do you config a trunk to be station side? This how I have it configured now : DES FLEXGATE TN 062 01 TYPE TIE CDEN SD CUST 0 TRK PRI PDCA 1 PCML MU NCOS 5 RTMB 80 1 B-CHANNEL SIGNALING TGAR 1 AST NO IAPG 0 CLS CTD DTN CND ECD WTA LPR APN THFD HKD SPCD P10 VNL TKID AACR NO DATE 27...
  6. drcook

    CALLPILOT REPORTER

    I have installed the CP Reporter software on a stand alone server, but when I go to the tools tab in CP Manager, I dont see the option for the reporter. Do I have to use the config wiz to make the two work together?
  7. drcook

    OBV AGENTS

    The supervisor phone has AOS and is setup as supervisor on key 0. I have removed the AST and IAPG setting from the agent phones. We do have Qfinity in place to record calls, but not for these agents. I have OBTN set to no in the ACD build out.
  8. drcook

    OBV AGENTS

    When I try to observe an agent on a active call, I enter in the the POS ID for the agent and all I hear is a fast busy signal. Any ideas on what is going on or how to fix?
  9. drcook

    Adding multiple vm to CallPilot

    i have created the excel doc and each time it tells me that the doc is empty. is there a specail way to set the excel spread sheet. I have 1st name in colume a line 2, last name in colume 3, line 2 and the ext in colume 3, line 2 thru the end.
  10. drcook

    Adding multiple vm to CallPilot

    I want to add 300 ext to callpilot, is there a way to add them all or do i have to add them one at a time? All would have the same mailbox class.
  11. drcook

    SHORT CALL

    thanks for all the help
  12. drcook

    SHORT CALL

    were would i fing the threshold settings? Sorry but i am new to ccma
  13. drcook

    SHORT CALL

    Were would I fing the settings for short calls?
  14. drcook

    PRI CONFIG ?

    Can the PRIs be configured with at&t take back configuration so we can send a *code out of band to signal the Switch to take a call back from the flexxgate?
  15. drcook

    Adding D-Channel

    Were would i find the DCH that is running this loop?
  16. drcook

    PRI Configuration

    Were would I found the configuration of a PRI card?
  17. drcook

    Adding D-Channel

    I want to add a D-channel to this PRI card, I just dont know how. PRI* TRK LOOP 63 - ENBL FFMT/LCMT/YALMT: ESF/B8Z/FDL SERVICE RESTORE: YES YEL ALM PROCESS: YES ALARM STATUS : NO ALARM CH 01 - IDLE DID 3VCE * CH 02 - IDLE DID 3VCE * CH 03 - IDLE DID 3VCE * CH 04 -...
  18. drcook

    Softphone problem

    check the audio setting, i have the setting on 7 on the phone and on the smart cord.(if you are using one). Does the headset have the noise filtering attachment on the mic?
  19. drcook

    D-CHANNEL

    How do I create a D channel for a loop?
  20. drcook

    LIC INSTALL

    kewl, thanks.

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