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Hi, We've provided a wireless solution to a client that currently has an Avaya IP Office IP400 running 4.2.12 with wired IP terminal. I've a couple of questions I hope someone can help me with: Is it possible to use non Avaya SIP terminal with an IP400? If it is, is anyone aware what SIP Wifi...

Hi All, I've got an IPX Office where we are doing some testing on CTI reporting.(Obviously CLA is enabled!) It's going well, but I have a specific issue with a single digital extension. The IPX Office has a 8 port digital card in it and handset connected to each port. We are getting the CTI...

Hi, I've got something strange going on with Night Service. I've got the Night Service timer, ON TIME parameter set to NO i.e. manual control. From the attendant console, when you enter either #184 or #185 for night service 1 or 2, it just reports that the system is in day service. Nothing...

Hi, Hope someone out there can help me on a couple of ACD related questions: Is there anywhere in the PI that I can look to see if an agent is actually logged into an ACD group? Obviously, I can see what stations are defined as part of the Group, but I want to see if they are actually logged...

Hi, Are there any particular FEAT authorisations required to run the Navigator card in the IPx Office or if you just get the card it will install OK. It's been ages since I've put one in and I know how to commission it. But i've been caught out on the past by undocumented feature requirements...

Just found in the IPx Office Install documentation: "For connection to the FlexiCom 200 CSLX cabinet, an ESIM Office card is supplied with a cable including a female, 50-pin, SCSI pin-type connector on one end and a female, 25-pin, D-type connector on the other end. This cable is not used when...

Hi, I need to intergrate a new IPx Office system into a customers existing FlexiCom200 expansion cabinet. I can't see that the SCSI to D type cable needed to do this features in the price list. Is that because you are expected to make them up yourself? If so, anyone know the pinouts? Cheers

Scott, Ref. your query on handset volume. I've had similar comments from other sites. There is a fix for this. Later versions of MGCP handset firmware (4.44 and above) have a change where the difference in range of the handset volume has been increased. It still goes from 0 to Max, but the...

Hi, I've got a hunt group set up (say 5350), but I want to set up the overflow destination as a group mail box (SeaMail) I cannot get it to work and I'm kind of guessing how to do it. I've got the departmental voice mail set up, lets call it voicebox number 200. I set up the voicemail box so...

Spot on.

Cheers Steve ;o)

Hi, I’m trying to achieve something for a test a customer wishes to undertake. I want to set up a 4 digit number to access a specific trunk group. I have an existing trunk group, lets call it 80 for this example. Obviously if I were to dial 80, I would access this trunk group. What I want to...

I am trying to set up a SIP trunk to a VoIP telephony service provider, that authenticates from the originating IP address. I got hold of a white paper from Tadiran that details how to set this up and have followed it to the letter with no luck. Anyone had experience of successfully getting this...