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vMCD 4.2 SP2 pr1, vMAS 3.0 SP1, 125 sip trunks. Calls come in and go to call director mail boxes. Sometimes the digits for selections are not heard and the inbound call times out to a default in the call director mail box. Since the Nupoint in the vMas has no dsp resources the vMCD does the...

I know what DPNSS does but when I set up the trunking for SIP trunks the directions say to set this in the route type. I have tried it both ways and it doesn't seem to change anything. So is it just a label in this case or does it make changes to the call?

Does "PSTN Access Via DPNSS" under route type in the routes form do anything like "Emergency" does?

The unavailable port is a VM hunt group.

I have a console (5550ip) that transfers calls to ACD paths on different nodes (3300ICP V9). Often the call recalls to the console instead of following the path. This seems to happen when no agents are available (busy or not logged in). Have tried the "Queue Callers To Group When No Local...

This is in the Help files 0n a 3300 9ur2. "Conditions You must program the leading digits of the hunt group pilot number to be greater than its RAD group numbers. When the system backs up or restores Hunt Groups, it does so in the order of the leading digits of the hunt group pilot number."...

In ACD H/Gs if you are a member of multiple H/Gs does the wrap up timer work for individual H/Gs ie: you get done with one call from H/G101 do you get a call from H/G102 that you are also a member of, or do you not get any calls from any H/Gs you are a member of for the duration of the wrap up...

I have 60+ Name tag H/Gs that go to a spanish or english path then to a Mail box for the path. It appears that since there is not a V/M that matches the Name Tag the V/M plays the default greeting.

Customer has Name Tag H/Gs to attach name to dnis digits on phone display, calls go to 3 ACD paths and interflow out to a voice mail boxs. In use you only get the prompt "if you know your parties ext....." not the mail box greeting. Tried a number of things to no avail.

But not for ACD agents.

Have a 3300 MXe Ver. 8.0.9.22 the keysets are 5330s. We have programmed a make busy button for the agents in the ACD H/Gs. the COS is set to have them in busy mode when first logging in then use the make busy key to unbusy themselves. Sporadically this button doesn't work. When going into...