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It happened again, there're 6 tapes in the scratch pool, one above the low mark and yet it still complain there're no more spares?????? I checked all the policy and they all using the Default scratch pool, I double check the jobs waiting for tapes and it use the Default scratch. We didn't...

The job policy is set to use the scratch pool, there's only one choice to select in the sratch pool default destination. When I go and add some new tape (fresh tape) the jobs would start again but it complain there're no spares when there're 7 re-use tapes available. So look like it go to the...

Hi, we're running Simpana ver.9 and we're getting a "There are no more spares" message for our backup jobs. There're more spares media in the scratch pool than the low water mark setting but the job won't run until I put more spare media into the library. I been looking for a setting to cause...

Hi all, Is there a way to include what client the aux copy did in a message? I setup a message to notify me when the Aux copy is successful but I don't see how to show what clients were copy. I know that it should copy all client in the policy but sometime i would get bad tape and it won't...

Hi all, How do I skip a bad or damage tape when the process request for it because the tape is outside the library? I saw there's way to skip a bad tape for Aux copy but not for verification. I may have miss something? Any help with this would be great. Thanks Running Simpana 8 build 68

Thanks for the quick reply Birky. Yes I can right click on the bad media and select "prevent copy" will wait and see if the job will continue without this tape.

I asked this question before but now the job is at 50% and it hit a bad tape. The Aux copy skip on error is enable and I did kill the job to look for the kill jobs but can't find any. How do I get the aux copy going when commvault still want to read from the bad tape when I restart the aux...

I can't find anything with a killed job but I looked at the contents of the bad tape and removed the servers listed "to be copied" from the jobs. The aux copy is running again now and not using the bad tape. I have a request for CommVault and I'm not sure where to request this. If possible...

Thanks Birky. I did have the Aux copy option enabled so I killed the job but I have a long list of jobs that are marked "to be copied" how do I know which one is the one that cause the aux copy problem? Thanks again for the help

Hi all, CommVault is trying to do an Aux monthly copy but the tape it required is bad, keep getting error when it try to read from it. Clean all the drives and the system also try to use the tape on different drive as well. The job is at 99%, how do I skip this bad tape and let the job...

Hi all, We just recently upgrade CV from 6.1 to 8.0 with the latest SP3 patch, but our library now no longer auto import the tapes from the mail slots, we have to manually select import. There's no hardware changes made before the upgrade and all setting are still the same in ver 8.0...

hi all, Is there a way to clear some of the Export Location History. We have quite a few of them when we export tapes but now some of them are obsolete and I like to remove the clutter. Any help would be great. Thanks

Hi, I'm getting this message and thought maybe the directory where the Index Cache store is full but it's ok, it used to work fine and no change has been made to the policy and Index Cache is not disable. Also is there a way to tell Commvault to use another media agent on the fly without...

Hi all, we got a hardware error with one of our tape drive and so when Commvault tried to use it, it cannot. Now Commvault marked all the tapes that I think it was try to mount to this bad drive as expired. How do I change the status of the tape back to say Appendable, I can do this if the...

Thanks for reply Birky. We found the problem, it was the SCSI controller of the MA some how lost connectivity with the library, I guess we should have check there first. Rebooted the box and things are ok now.

Hi all, just found this website and quite nice to have people here with knowledge about the CV system. Anyway I'm quite new to this and I got this error and not sure what it means because the actual server is not connected directly to the CV library but through a MA on another box that control...