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Further to this. How would you recover an email that a user deleted 4 weeks ago? [ponder]I've suggested that if I recover the users' message db from 3 weeks ago, then all messages after that would be lost. Please advise and/or confirm steps to take. Thanks in advance.

So it seems the problem has been "repaired". The only other thing I did was verify the user had actually changed the password. I've also in the interim updated to 7.0.3 and rebuilt the database. The problem has not been reported since my last post, so this is all I have to offer as a...

Interesting?!?...to say the least [neutral]. The problem has happened once more since this posting. I've repeated my steps (validate database, GWCheck..etc) - what's "interesting" is that I found the message that the user reported as disappeared in the MTA log as delivered. The user actually...

Thanks for your quick response. I suspected someone logging in secretly and had the user change the password. Unfortunately, it happened again after the password was changed. I removed all proxy access as well to eliminate the possibility of someone with proxy access deleting them, so I'm...

I've got a client that randomly has messages disappear from the inbox. This happens sometimes (very randomly) before being read, and most recently it happened after the message was opened. I only have one particular user reporting this, so it's real puzzling. I've verified all the server and...