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Hi, Yesterday our ACR didn't show any call recorder in the Viewer, only the calls of this day. After some digging I saw the wav files were there, but Postgres Database had lost all the information previous to yesterday, apparently some kind of vacuum or similar had erased all the data from the...

Thank you holdmusic34 for your advice, I didn't think it was so easy. I will give a try.

Hi, Does anybody knows the way to Export/Import just the Hunt-Groups and Time Profile configuration? I had some unexpected changes a couple of days ago, so basically in my current configuration I lost the Time Profiles (they were a lot), so I rescued a Snapshot of the Server Edition from the...

Hi, I have been searching this matter in the forum but 10 years ago VMPro didn't allow it. I don't know if today with release 11 is there a feature in VMPro to convert voicemails in text messages send to an email. Anybody knows if it is possible?

Hi, I am trying to setup an user enabling just to search recodings from a range of extensions. When I select that range the user can only see outbound calls recordings, but not incoming calls. And if I add permissions for the range of hunt-groups where the extensions receive calls from, the...

Thank you for the quick answer. Regards

Hi, I am thinking to upgrade the Ip Office Server Edition from 9.0 to 9.1. I am reading the Application Notes for the upgrade to 9.1.12 and I am seeing that a upgrade license is required coming from "a previous release". I thought an upgrade license is required only when the IP Office is coming...

Hi, I have a Server Edition in one location and some Avaya Communicator in another. Both sides are connected and working in the same LAN but both have firewalls in between. I need to open the ports used for RTP messages in the Firewalls, but the ports used to communicate between 2 users in each...

Hi, That is exactly my point, it only tells you the connection can not be established put doesn't show the pop-up window with the information you wanna say, so the user will think it is an issue with the application instead of your connection is duplicated. I agree it is shown in the logs, but...

Hi, I am trying the CMS Script that only allow 1 connection per user in a CMS R17 System. The problem is about to get the pop-up window saying your connection is already in use (echo in the script). As the connection to this CMS release is via ssh I am not getting the pop-up window. Does anyone...

Mine currently is R9.0.

Hi, In a scenary of a Server Edition with a IPO500V2 as an Expansion Server. Does the IPO500V2 in Manager/System show the System ID of the SD Card? In my case it doesn't and the SD card is inserted, Manager only shows the System ID for the Server Edition system, not for the IPO550V2 (is to...

I thought it was ADI licenses but in SSA appears as NODAL PLDS. In SSA only are the License Keys which in this case are the name of each feature/license, but is not showing the Feature Key. I am reading the Manager and the Server Edition deployment documentation, but still no luck, apparently I...

I appreciate your answers. Okkie26, but in this case there is no WebLM active, all of them are nodal licenses (ADI). All are instaled in Manager / Licenses of the Server Edition except the Virtual Server Edition License which is in Manager / Licenses of the IPO500V2. Maybe the Feature Key of the...

Hi, I have an Ip Office Select R9.1 and as an expansion server an IPO500V2. I an asking to a BP for the upgrade license to R10, but they are saying that the Server Edition has the right Feature Key and lincenses, but the IPO500V2 hast the Feature Key to none, so they can't provide it. All that...

Because could be plenty of enterprises willing enough to pay for that SQL Server connector as my own company. Once Avaya has developed the connector against one DDBB working with Linux I assume the develop efforts to do it with SQL Server will be insignificant. But for sure the reasons are as...

Hi, The release 10.1 of VM Pro based in Linux is working with database interactions. In previous releases it was forbidden. According to the documentation: For Linux-based voicemail servers (IP Office Server Edition and IP Office Application Server), from Release 10.1, database interoperation...

Hi, I am trying to make a service observing with talk but only with my agent, but the customer would not hear to me. With service observing listen/talk I heard both parties, my agent and the customer, and both can hear me. An with whisper page, I can talk with the agent, and is the only one...

Thank you mate for your answers. Apparently my problem was that I didn't wait the 30 seconds that Putty expends introducing the credencials. After like 35 seconds I get the report. Many thanks.

Hi, I have an issue with the Automatics Scripts with CMS R17. I have administered the user to login in Tools/Options. I execute a Report and create an automatic script .acsauto. Then I execute the script when I am not logged-in to CMS Supervisor and pops up the application just to insert the...