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Hi, I'm trying to restrict people from logging in and out manually on a specific station. I have configured that station with a COS 0 which has everything restricted however the ACD feature access codes still work, the other FACs do not. Any ideas why after setting up a cos with everything...

i actually figured it out, i apparently was using the wrong setting for multiple call handling, i changed it to one-forced and it started sending the inbound calls on the other line even though they were already on a call.

Hi, I was hoping to get some assistance with this. The goal is to be able to take ACD calls while you are already on a call. I have a group of agents that make outbound calls through the day and i want them to be able to receive inbound ACD calls on the second line (the phones are 6408D+ type)...

i see. well thanks for the information guys, just figured that it will be helpful to force an agent to go straight into an available state, i'll do some more research. Most likely it can be done through a 3rd party tool ie. softphone.

I'm not sure if this is a whole new thread but its some how related. Is there a way to change the default reason code of the system so instead of going normally into Aux 0 upong agents login to go straight into an available state??? Any suggestions are appreciated.