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I am sometimes asked by Sales people who have run Traffic studies on their customer's PRI circuit's how to interpret the resulting reports. Here's a list of the Register's with their definitions to help interpret the reports. INFAIL – Number of call origination attempts from Customer to Network...

I don't know Avaya gear, but, have your Central Office check that they have Central Office Disconnect turned on.

Thank you both!

BCM50 3.0 w/ICC Can an Agent who is assigned to 23 different Skillsets logon to all of them at once? Is there a maximum number of Skillsets an agent can be logged onto?

The BCM50 Expansion License only allows for adding an MBM (Media Bay Module) it does not license trunks or stations, and the 8x16 is just one type of MBM. The 8x16 MBM itself will come fully licensed The max Digital Stations on a BCM50 is 44 The Max CO trunk ports would be 20 (4 on board, and 8...

On a Norstar MICs 6.1, do you have to upgrade to 7.1 to be able to get (2) T1's ?

Upgrade MICs to 7.1 affect use of Symphony? I have a customer who is concerned that upgrading their Norstar MICs 6.1 to 7.1 might affect their use of Symphony. Any experiences appreciated.

Customers 7440 does not alert him of a second call? He only knows if his desk ohone rings, but he is not always in a positio to hear that. Any suggestions. Detail: I have a customer who has a single DM 7440 deployed at his house. He is pleased with the coverage but does not like that it can't...

I have a customer who works out of his house. He had years of coverage troubles with the T7406. He bought DM and is VERY pleased with the coverage, but is disappointed that they don't have the multiple line appearances of the T7406.

I have a customer with a 7440 and holding a charge is not one of their issues.