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Hi There, What version applications are you using? Is the error 'Backup Server Process is down'? If so this is an application issue, the apps do not report the correct fault via Supervision. Probably worth check you have the latest service packs installed.

From experience with Nicelog it might be worth checking that the logger has not crashed. If the logger reboots during the archive opertation, then the tapes will eject from the system. When you put these tapes back into the system you will get the 'Medium has not yet expired' message. However if...

Hi Topgunner, It's possible that the retrieval has not completed successfully and only picked up part of the segment. If you can confirm which logger and channel the call was recorded on you should be able to carry out a manual retrieval via the Administrator/Backup application. You can then...

Hi There, It sounds as though the audio database is corrupted, the only way around this is to reinstall the logger SW and delete the audio DB. If the system could see the DVD drive you would have been able to manually archive the old audio off as a backup. However now it means you will probably...