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  1. Sparky1955

    nortel 6120 handset

    Hello, I have a wierd problem. Randomly when users change their ring profile on the handset, it will "lock up" the phone. Can't get a dial tone. I ran a trace on the phone and it shows as on hold! To clear it, I have to disable and reenable the TN. Anyone seen this before? Thanks, Mike
  2. Sparky1955

    Calls through a transfer block to an extension issue

    Hello, I'm on CallPilot 5.0. I have an intermittant problem where some calls going to some menus that are transferred via a transfer block to a station's extension, FNA sends the calls back to the menu and not the extension mailbox. If the phones Forward is active, the calls always go to voice...
  3. Sparky1955

    How do I assign private number to a Contact Center phone

    To all that responded.....this is the first time in years that I've used this forum, as I'm getting back into hands- on work. Thanks for all the replies!! A great forum!! Anyway, the problem I had was due to incorrect programming in our Nortel PBX and the PRI feeding the BCM. We made some...
  4. Sparky1955

    How do I assign private number to a Contact Center phone

    The line is not set to be answered by the skillset.!? You can answer it, but the next call to the line goes to another idle phone in the skillset?!
  5. Sparky1955

    How do I assign private number to a Contact Center phone

    Hello, I work with KWoerner. I did build a target line with the DID number and assign to a phone in the Call Center and it answered fine, but the next test call went to another idle call center phone?!

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