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Hello, Last December we removed our NEC IPS2000 and installed a ShoreTel system. We are a medical facility and have several dept's and clinics that require a main number (ext) and then 2 rollover lines. In the old days we called this a "square" setup. This worked well with the NEC. The ShoreTel...

Hello All, I am looking to verify what the appropriate, normal, or most often used settings (if there is such a thing) for the Network side of things when using CCIS. We are using Cisco switches (Catalyst 3560's) to connect to our IPS 2000 PBX's together. Am trying to verify things like---...

Hello Everyone, I need to add a PRI line onto our exsiting 2000IPS. We have one PRI currently in use for incomming calls only and its getting full from time to time. I am fairly proficient with 2000 programming but rarely need to do this kind of thing. I will be reviewing the programming...

Hi Billz66, The voice-mail is a UM8700 installed by NEC 2 years ago. The UM8700 lives on the 8PIM side (PBX-A)

The CCIS is IP. I did find another curious fact. If the IP phone in PBX-B is call forwarded "no-answer" only, the call from an IP phone in PBX-A will go to the voicemail box (this is how we discovered this issue..putting a voice-mail box on PBX-B)on the IP phone in PBX-B after about 10 rings and...

Hello JJGable, Yes, we can dial the Pilot # from PBX-B.

Hello All, We have an interesting situation, we have two IPS2000's connected via CCIS. Our Voice-Mail is a UM8700 attached to PBX-A. Until recently all of our IP phones were built in PBX-A. We decided to build some IP phones in PBX-B, so far so good, we then set up a voice mail box on the IP...

Hello All, We have an NEC 2000IPS with a PRI for all incoming calls and another T1 for all outgoing calls. Lately we have received many complaints of intermitant phones calls,similar to a cell phone dropping in and out. The error logs show "DTI line failure Power failure kind Data F4 FF FF FF FF...

I tried ajusting the pot as suggested. By turning down the volume this did help as it reduced the level of the noise and it sounds OK now. I don't think it was a dirty pot as it did'nt react the way a "dirty" pot usually does.

Yes, I was thinking of trying that also but thought I would check with the Pro's first. Thanks Belevedere for the idea, I will try it this afternoon.

Hello, I have a static/buzz noise on my MOH. Our PBX is a NEC 2000IPS and the MOH input is via the CP-24 card. The "music" is clear all the way to the phono plug connecting to the CP-24 but when the caller hears the MOH they hear the noise along with the music, which implies the card is creating...

Belevedere, Thanks for the info, that gives me a good foundation. Would it be possible to provide me with a little more detail on the required programming. I can do all the basic stuff, but I think this might be over my head. Thanks again.

Hello Everyone, We have an NEC IPS2000 (R12.2) and would like to install SIP trunks. So, in a nutshell, is this possible? What hardware and software would be required? etc. Thanks in advance!

Hi Peporter and thanx for your answer, sorry for the delay, I have been out for awhile. I can get my system to work internally as you say however if I call from an ext which has a V/M box the system thinks I am trying to access my own V/M and wants my password. My goal here is to set up a...

Hello, I have a question regarding our AD-120. I would like to able to call from one internal ext to another internal ext and have the AD-120 screen the call (which then gives the caller info as to how long they have been holding, options to leave a message, etc) I can get this to work from an...

Yes, good point. Can you provide a basic example of how to restrict outbound only. I am somewhat familiar with the NEC programs so if you point me in the right direction I think I could figure it out. Thank-You!

OK, it works!!! had to fiddle with it a bid. Thank you belevedere and DrPbx. One more question..... when I call the assigned DID number it rings twice before it returns the dial tone. Is there a way to shorten this. This site is awesome, learned alot!

Thank you for the quick response, yes we do have DID service but on a limited basis. We also have an incoming PRI. But I was originally thinking more along the lines of one or two TK's as our incoming call volume would not be that great. We do have an AD-120 Voice mail and we can call into that...

Hi, We have a NEC IPS (R12.2) I have been asked to create a way for employees to call into the system and access any ext directly, day or nite (bypass the receptionist) I know the system has DID and DISA, not sure which would work best and a little unclear on the programming. Any thoughts? Thanks

Hi, just saw these responses...thanx. I ended up working with NEC direct on this. They claimed it was a known flaw in the "blind Xfer" over CCIS ( I did forget to mention that we have two sites routing over CCIS ) The AD-120 is set to release the call to the switch and I'm not sure I agree...