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Hello to all Tek-Tip Gurus, First off, I'm not sure whether there are existing posts that have already resolved a similar issue. Please direct me to the correct place if I'm hashing up things that have already been settled. My question resides w/ Nortel's Desktop Manager. We have recently...

Thanks for the feedback and link, absinthium. A star goes out to you. :-D

Hello to all Tek-Tip Gurus, First off, I'm not sure if I'm in the right forum for this issue or whether there are existing posts that have already resolved a similar issue. Please direct me to the correct place if I'm hashing up things that have already been settled. My question resides w/...

Wow, what did I say about info? Awesome! Thanks, johnpoole. I have outed the phone and rebuilt it. Thanks again to everyone. [bigsmile]

Got it, tnphoneman. Thanks for the added clarification. As a novice I also know how tempermental Symposium can be.[evil] or %-(

Thanks, PerryPJ. I was hoping there was a more lazy fix than just outing the phone. Out it is. Thanks again. [2thumbsup]

Hello All, First off, I want to say this site is awesome. I haven't seen a place w/ so much info! Now to the silly question (I'm a novice to the telecom world and just received basic Nortel training): One of our Sales Mgrs is trying to observe an agent but can't do so. This is because the...