Search results for query: *

That was it, Thanks a lot. -TeD

Right now we have it settup that it rings once very quickly at all phones, then the auto attendant picks up. Is that under system programming?

*** This is an Avaya Merlin Messaging system, with an MLX-20L as the operators phone, which is really the only one that needs the caller ID. Thanks.

After setting up the menu system (both day and night menus), the caller ID no longer shows the number, instead, when a caller chooses a specific extension, it only shows that it was transfered from extension xx, or is on trunk 001. Is there a way to turn on the Caller ID, or is this disabled...

Thanks again to all who have helped. Was wondering if it is possible, only on the night menu, to have all phones ring 5 times, then have the auto attendant pick up. (The day menu is great with auto attendant picking up first thing.) Basically if only one of us is in the office afdter hours...

Thanks again. It works great, except one more question. The message light is on on the operators phone (the MLX-20L.) But that extension does not have any voicemails, neither does any of the other extensions. Is there a way to check (or know why) tthe message light is on? Thanks again for...

Thanks guys. Works perfect. For some odd reason, on the "night" schedule... even though i've code selected 2 to transfer to ext. 12 etc... when a caller presses 2.. it says "extension 2 cannot be reached".. but if I press 12.. it transfers correctly.

I added the extensions to group cover 30, but now instead of ringing non stop at the extension if no one answers, it transfers it back to the operator after 5 rings.

Basically when someon selects a a choice, I want it to ring 4 or 5 times, then have th evoicemail for that extension pick up. Thanks.

Thanks tdaugirdas, they were extensions 18 and 19. All calls now get routed correctly. Thanks again. cowpokes, adding them to cover group 30 let the phone ring a few times at the extensions before voicemail picks up? Thanks.

Thanks. I am still unsure of what the voicemail port numbers could be. On the Merlin messaging Module, the bottom 2 are lit green, "Port 1" and "Port 2". I tried entering 1 and 2 at the rotary enabled prompt but thats not it.

Thanks I was doing some more reading and noticed everyone talking about the rotary enabled feature. How do I know what the voicemail port extension numbers are?(as I have not changed anything I would assume they would still be at a default setting?) Thanks.

Oh btw... it is a W/CKE5 processor, with a 408MLX GS/LS and Merlin Messaging Module.

Hello all, this is my first experiance dealing with a merlin messaging system so I'lll try to be as detailed as possible. Everything is setup and works nicely,auto attendant answers and gives callers their choices, but when the caller presses a button for a specific extension, its simply...