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It happens on all lines

I have a quick edition that keeps getting phantom calls that say "unknown caller" in the display. They only have 4 incoming analog lines.

I checked the schedule and its follows the switch mode. thanks.

the night service button was on, because when they turned it off it rang unanswered. thanks.

the voice mail answers immediately when its in night service and there is no day greeting as they answer live from 8-5. I checked the auto attendant (#1)and the night greeting is still there. Also, I thought I had it figured-out when there were no lines assigned (merlin messaging), so I assigned...

Have a customer that has a merlin magix and merlin messaging. they use the auto attendant only when they activate the night service (switch mode). tonight they called me to say that the auto attendant is not answering rather the "thanks for calling merlin messaging" is. Someone has been making...

thanks t3 if i renumber 802 to 4, can they use the general pickup button then touch 4 to page? Before the crash that's what they were able to do (press pickup and 4 to page). As far as buttons, they are using 4406's that have no room for additional features like a paging button. Again Many thanks.

so far i've just backed-up the translations to my laptop. today i'm going to install the correct flash card into the processor and wondering if it can be done while powered-up? one other question: they have o/h paging and i've assigned it to trunk 802 and set-up a pool (4) with only that trunk...

I assumed since the card would not restore due to a mismatch that it would not back-up either. I will try this afternoon and let you know.

OK, I had to reprogram the magix because the version of the translation card did not match the new processor release (v7 r4). When I tried to perform a restore there was a mismatch between the new processor and the old flash card. So I have the new processor installed/running with the old flash...

thanks merlinman you are awesome one problem im having is im trying to restore but keep getting an error that says control unit strap is in key mode and it wont let me change to hybrid pbx? tanks man

have a magix that was down when we came in this morning. red light on the processor, no display on the sets and no dial tone. we powered-down and rebooted and got the same result. powered-down again, reseated the processor, pulled all of the cards except the CKE5 and the 412 and still the same...

Client has a Partner ACS 7.0 and a PC Messaging 3.0 large. They have a tenant on thier system who has 3-lines and 2-telephones. The tenant wants to set-up an auto-attendant that gives you two options: Press 1-Call gets transferred to an off-site call center, Press 2 and call gets transferred to...