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Thanks for he reply, and yes I can search the drop down...but we use both 3904's and 05's (a few hundred phones)for various reasons but the was problem is that when I do this there is no CPND information and the prime DN shows up as their agent ID. I.ve been digging, will post if I find a...

We are running Telephony Manager 3.1 tied to a CS1000. We recently installed all (i think) the latest patches and now are unable to search for ACD Agents by their prime DN and none of their CPND information shows up when I search and find them by their Agent ID. I'm at the point of keeping a...

Sorry about the confusion, we have had iceadmin set up as an administrator since install. We've had this same issue since we first tried to output reports. I looks to me like it's a problem with whatever service is initiating the report, when it’s scheduled, doesn’t have the right credentials...

We are using CC6 on a CS1000. We have been trying to have reports scheduled and output to a mapped network drive. When the report runs I get an error in the log stating that the output failed due to an export destination failure. The email notifacation I get is this: Error code = -2147206462...

We are running Call Center Manager 6 (CC6)on a CS1000 system. I am having a problem removing a Application Threshold Class. I have successfully removed all other references of the associated programming but I am getting this error when trying to delete. Delete Failed: • Threshold Class...

Thanks for the help, all this had been set up and was testing as you suggested with no results. I ended up restarting the HAI application on the server and got valid results. Also the access database we querey had one of the colomns formatted as text. Thanks again.

I am on a cs1000 with cc6 and am working on setting up an HDX application to pull data from an access database. I have the provider id, dsn and sql statement programmed and tested. (all tests ran in the diw return the correct data)but when I execute the test script I have written it doesn't...

When I add a new device class the only option i have is entering a name. Is this where you mean to enter the carriers settings? or is this strictly a naming field.

Yes, our device class is our exchange server. I have done some more testing and can recieve the notifacation on my outlook account and a generic hotmail account, so I know the message is leaving our site. I called in a ticket to our cellular provider to see if the problem is on their end.

I am able to remote notify the cell phone (call it) but the problem I'm having is when I use the texting address (###-###-####@email.uscc.net) in the remote text notifacation feature the message is not recieved. I am able to communicate to the cell phone with my e-mail service (Outlook), just...

Having issues with remote text notifacation to a cellphone. I can send an e-mail to Outlook(our local) and Holtmail accounts (regular e-mail accounts) but not to a cell phone. It had been working, at some point in the last 6 mo. it stopped. We upgrade to CP 5.0 in September. I have verified...