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telcodog,the call disconnects on it's on.I'll check the gateway address.I can see the call come in to the remote BCM by signing in to the system and using BCM monitor.wouldn't that indicate the gateway is correct? Thank you Ben

telcodog,different day,new results.After changing packet times the remote office can now intercom the local office and can hear us.The remote office can now also transfer calls off the public network to the local office.The local office cannot intercom the remote office.The intercom calls are...

Thanks telcodog,have to run service calls now. Will have a chance to try these changes on Fri. morning.If anything else comes to mind I appreciate all suggestions.Why can't they all be as easy as a CICS? Computers will be the death of us all. Thank you Ben

telcodog,no one in the local office to try changes right now(I am off site). Does it make a difference if the two screens on the left are different? Under codec preferences the remote office(the apparently working office)at the top of available list has G.723 with G.711-aLaw under.Under selected...

telcodog,under media parameters in the local office there was a mismatch for G.729 payload size and G.711 payload size so I made the 2 systems match(using the remote office as the model since it seems to work).The remote office being a different version the screens are different(tabs at the...

Good morning telcodog,not sure where to look for codec timing in system.This is a BCM50e version 1.00.2.04.1.Any help at this point is most appreciated.Considering how smooth everything went in the remote office and now this far office can target any ext. in the local office and be heard...

Was out on calls yesterday,I will try both suggestions Ironhorse.I can remotely remove the VOIP lines.I have to be on site to try two calls at the same time and will not see the client again until Thurs. Thank you for any and all suggestions. Ben

Ironhorse,briefly no.The VOIP trunks have been pooled.So when an attempt is made to intercom the remote office,info pops up briefly,and if the more key is pressed it shows line 4,again there are 4 VOIP trunks.No attempts have been made to try to intercom from 2 stations at the same moment...

Thanks cook,yes all patches were added after keycode recovery.There most be something very simple overlooked or the crash fouled something. thank you Ben

Good morning,I have described this on another thread but am still no closer to the solution.A client recently changed to a cloud server.This involved them getting all new IP addresses.Previously the client had 2 offices connected for call tranfers over 4 VOIP trunks.While inputting the new IP...

A client recently changed to a cloud server and changed IP adresses.This client has two BCM50e.The local office has DNs in the 500s,the remote office has DNs in the 800s.While making IP address changes to the local office,the system crashed.A level 1 reboot was performed and the keycodes were...

I have a dumb question and a software question. The dumb one first.From the Telcos smart jack to the 032 T1 card is the cable a crossover cable or a standard computer patch cord? Now the sofware question.Everywhere I read there seems to be a problem with 6.1 and T1,is there a similar problem...

Thank all of you for replies.This is for a T-1 PRI.

I have a questionnaire from AT&T asking about signalling from the customer equipment to the AT&T network.I know to order B8ZS,ESF,etc.This will be an 032 with 6.1 sofware,NT7B74 and combo card.The options are 1,DTMF wink(with digits) when using ARS or LCR or 2,Dial Tone Start Immediate.I know...

OK I set up a CP100 to use the default nonbusiness hours and married a CCR tree to a greeting table.I fooled the VM by setting the time on the CICS to nonbusiness hour.Normally I set the answer to 4 but since we use a CICS 4.1 with CID I had to set the rings at 0 to prevent the CID from...

Yes,I agree people are always forgetful.I still would like to know why CP100 and CP150 do not play greeting 4 followed by CCR tree 1 when told to in table 1. Thanks Ben

The reason for allowing the operator to "close" the business,instead of setting up the closed hours in the table,is for those 3 day weekends and here in Florida occasionally we have to close for hurricane damage.Doing it this way allows for the operator to set the business into a closed...

Yes there is a nonbusiness greeting(4) that has been recorded and it does play correctly.Only the nonbusiness CCR tree does not play.Its the same tree as used during business hours only preceeded by the closed greeting.Except it chooses not to play the CCR tree instead it plays the canned...

I have installed many Flash voicemails and thought the Call Pilot basically works the same.I set up the greeting table(1) to play greeting 1 for morning,afternoon,and evening(less recording).I leave the default greeting 4 for nonbusiness.I set the nonbusiness times so that the only time that...

The batteries are in the NVRAM (software card).There are 2.These are actually capacitors not batteries as you know them.They do have to be soldered in place and of course your system will be down while the software is removed.Best bet is to acquire new software,have the capacitors replaced in...