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Trying to tie 2 merlin systems together (1 legend, 1 magix) with fiber approximately 1600ft apart. Fiber has LC connectors on both ends. Told that I need to convert fiber to analog using a some type of 'surgegate device that converts the signal.' Can anyone assist with the type of 'surgegate'...

Have a customer in USA with IP 406v2 R4.2. Wants to network with Avaya Communications Manager 5.2 in Mexico for 4 digit internal dialing. Does anyone know if this will work? What licenses or upgrades are needed on the 406v2 if any? Is there a tech bulletin or anything I can find supporting...

Does anyone know how an analog phone (no display)reacts when there are no lines available. I know when a digital phone has no lines available, you get a triple beep and the display says 'waiting for line.' Thanks.

Have a assisted living facility customer. Recently opened. Wants to add 85 S/L phones for patient beds. My original proposal was for 85 Cortelco 250044-VBA-20MD - Standard Desk Telephone-Ash. I also could use the Cortelco 250044-VOE-20MC - 2500 SET- BASIC-ELECTRONIC RINGER-ASH. These...

I have a customer with an IPO 500v2 R8.1. 1408 phones. Need to distinguish separate ring tone between main hunt group and separate line appearance button (analog line private line). Doesn't look like this is available in 8.1 but have been told it is available in 9.0. Can't find any...

This morning I installed IP Office Manager (8.1.69) on a Windows 8 laptop. Everything installed properly with no trouble. When I go to the start button, all the programs installed appear on the desktop in the cute windows 8 squares. But the IP Office folder doesn't. I also clicked on the...

Installed IP500v2 R8.1 Essentials Edition (verified valid license) Combo, DS8, DS8, Legacy (Ip400 Analog Trk 4) Manager not recognizing IP400 Analog Trk 4. Tried reseating trk 4 and legacy carrier with no luck. Verified legacy carrier is good as I had a PRI on it previously Was there more than...

There is a limitation with the IP400 T1/PRI 24 module installed in a Legacy carrier inside an IP500v2 control unit. It has to do with mobile call control. I can't find the tech bulletin that addresses this issue. It was around R4.1 or 5.0 when the IP500 PRI daughter card was introduced. Can...

I have an IP500v2 unit that I've been using as a demo. I went to upgrade it from 7.0.23 to 8.1. Upgrade license redeemed and encryption key code valid. Upgrade fails right off the bat. Can't even transfer files. Tried 'Administrator' 'Password' 'password' 'administrator' and none work for...

Have a customer with an IP500v2 8.0.16 and a remote 4621SW IP phone. Phone works. But every 5-10 mins or so, it seems to 'roll' from page 1 to page 2. Phone never reads discover (call server address). If you are on a call, it will lose audio and buttons don't work (park locations, other...

I have a customer with existing Partner ACS that is going to PRI. Installing 500v2 with PRI Single enabled for 8. 6 Channels coming in. Would like to keep the feel of the Partner ACS as much as possible. I'd like to set up the channels as appearance buttons (similar to the old Partner ACS T1...

I corresponded with an SME engineer at Avaya who used to work for a BP I helped a few times. He suggested after I upgrade, default the box back to factorhy settings (blinking orange). Then reloading the config piece by piece (import/export) until we find the corrupt piece.

Thanks for the reply. I assume then that the only place I can see this folder is in a card reader? If the backup file is corrupt, I assume the SD card is bad (corrupts at 8.1) and the only thing I can do at that point is replace the SD card and transfer all the licenses over.

Thanks, TLPETER. And I know you helped me last week too. What can be done to fix this corrupt file if that is indeed the case? Obviously, each time I've downloaded the program, I've had the same issue. Thanks.

attempted to upgrade customer with IPO 500v2 R8.0.18 virtual essentials edition to 8.1.52. Upgrade showed successful. Then system started to reboot about every 5 mins or so. Formatted and recreated SD card. Tried again. Same thing. Tried a new download of 8.1.52. Uninstalled and...

How did you correct your situation?

The other night we attempted to upgrade customer from 8.0.18 to 8.1.52. Yes, I have the license. Downloaded Manager from support site. Installed admin sutie including manager (did not remove 8.0.18 manager). Performed upgrade. got message all modules upgraded successfully. next morning all...

Customer with IPO Partner version R7.0.27. When internal user or external caller goes to extension 10 (ETR 18D), voicemail immediately picks up. Thought DND was on. Checked it and it is off. Noticed on sys status that Extn 10 shows forwarding as Forward Unconditional 41. Didn't know you...

There is no need to purchase a new card. Use the old PRI card. Order a Legacy Carrier from your distributor.

Yes. Basic/Quick Mode. IP 500v2. Checked KB including User guides and PDF. Not addressed.