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I am testing a voice to text (Mutare) mailbox. The DID (G3r, 8720 switch) is programmed to call forward remote to the mailbox. If a DID on the switch calls the forwarded DID the CID is displayed with the transcribed message; however, if a call comes in from outside the switch, the CID is not...

When administering MCH Forced many in EAS Call Distribution: 1. The limitation to the number of forced calls an agent can receive depends on the number of adle station line appearances, correct? 2. With multiple agents logged on to a skill with the MCH Many Forced calls and agents having the...

Thanks Stinney. Perhaps you can confirm/answer a few other questions I have: When administering MCH Forced many with EAS Call Distribution: 1. The limitation to the number of forced calls an agent can receive depends on the number of idle station line appearances, correct? 2. With multiple...

Is it possible when only 1 ACD agent is logged in, and in the available mode, to forward calls to another extension and the ACD calls actually forward? In case you are wondering, they have a serious staffing issue for a 24/7 operation and want backup as needed (infrequently) for the single agent.

Can a main number be bridged on 2400 series sets (or other digital sets) and programmed so incoming/missed calls can be viewed from any of the programmed sets (8720 switch)?

Is there a (cost effective) solution?

I need to have 4 out of 12 agents in the same skill now become the primary answering points with the remaining 8 becoming secondary, ringing only when the 4 primary are busy, in Aux Work, and/or logged off. Will skill levels accomplish this, and when the 4 primary agents log off for the day...

How can a main number be programmed so the incoming call log can be viewed in the event a call was missed (and no voice message left) as staff are able to on their DID?

Would the feature work well, particularly in a fairly busy office of 100 staff and 2 (max) operators? The nature of the operation is to connect the caller to a live person vs. transfer to extension and then voicemail if unanswered. They were recently upgraded from a key system where orbit was...

Thanks for the response - actually Rafael in your group responded to an email I sent to Tech Support and the issues have been resaolved. CPN block had been programmaewd on stations vs. trunks.

Is there a work-around to enable extensions (G3r) with the outgoing Caller ID blocked to access MM (transparent to users)?

If the gateway/server will only support an 8 port analog card, what is required to support a 24 port card?

Messages do not record the tone. It's at the end of users' recorded mailbox names and greetings, as well as announcements. Also, when a caller transfers out of a caller app for assistance, both parties her the tone when answered.

Anyone seen this? The mailbox name also records a tone. It sounds like a partial tone of the # key is being recorded at the very end of any recording.

How is a line connected and programmed, and what existing hardware or additional hardware is required?

Can only 1 module be connected to a 6424D+M set?

I was in a COS (Octel 300XL)which had Attribute 114 "enable extended absence greeting", which when recorded did not play "goodbye" and disconnect callers. Doctor previously told me Attribute 4 was necessary and seemed to correct the problem. I had 10 other staff put in this COS, however they...

I failed to mention this is a 300XL system. So attribute 4 in the COS will turn on the prompt saying "good bye" and disconnect the caller?

Is there an attribute in the COS or system to allow/disallow the extended absence greeting functionality to play the greeting, then the system prompt saying "good bye", and then disconnecting the caller (which has worked properly for many years)? Instead callers hear the prompt "please enter...

I purchased these for 4621 sets supporting an ACD. When plugged in initially, only the power on LED lights. I've had 11 charging for over 12 hours and none have had the charging LED lit. The box for each has a label stating "recharge before 2007 04 27. Suggestions/recommendations and how can...