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Has anybody tried out the Avaya Cloud hosted IP Office platform. I believe it is located on Google Cloud and containerized for each business instance. Looking for real world opinions and experiences. Avaya Call Reporting is currently not available but should be coming in August. We are...

Do you know where I can get 9.0.12? My vendor wants me to upgrade to all IP phones and is not been too helpful.

I have an Avaya IPOffice 500 V2 v9.0.1.0 build 845 I have recently been getting a number of users complaining that their 5402 Handsets are locking up. You still get a dial tone on the phone and a display however none of the buttons work. The only way i have found to remedy the problem is to...

I thought I might be able to get some information from my SMDR Logs but I don't seem to be getting this data in my SMDR log, I only get call information. No short codes i.e *08#. Any ideas?

Hi I've got an IPOffice system here and been asked if I we can do some employee monitoring, this is what I would like to achieve for starters. 1) Employee logs into phone system in a morning. 2) Employee logs out for lunch break. 3) Employee logs back in after lunch break. 4) Employee logs out...

I have found this that may help. User | Telephony | Supervisor Settings | Reset Idle Timer | External Incoming setting

Is there an easy way I can monitor their behaviour?

I have a bit of a problem with call distribution which doesn't always appear fair. We run a call center and have an IPOFFICE 500V2 9.0.100.845 Our helpdesk is setup as a hunt group and the Ring Mode is set to LongestWaiting. Our call reps have found that if they take their phone off the hook...

i am just looking what else is available to build into a reporting tool.

I have that document but I cannot find a list of variables available to use?

Is there a list of all system variables that are available for use?

Thanks for all your help Gunnar I managed to get it working as expected. I was just picking up the variables in the wrong places.

ok thanks When I write $KEY --> $CP0 is this value not remembered for the duration of the call path as I am not re-defining it as far as I can tell. This is why in the call path I am setting $KEY --> $CP1 to record both pin entry attempts. Am I unable to use $KEY in different Generics as I am...

Thanks mod file attachedhttp://files.engineering.com/getfile.aspx?folder=6768626f-a1b9-445f-8587-3f19f84ea3e0&file=AutoAttend.mod

Hi Thanks for your respone I have been using differing Key entries i.e 111111 and 222222 so I could differentiate. Both CP0 and CP1 have the value 222222

HI I am working on a pin entry system and through my call flow I use a generic action to save the keyed pin number to a call variable. CP0:$KEY If the entered $key is not found in my database i then request for the pin to be entered again and save it to the variable CP1:$KEY. When i write...