Hi, Thanks for your thoughts. We decided to upgrade the platform to 7.1ur2 and see what happens. The upgrade wouldn't apply so we installed from scratch and then restored. So far so good but it has only been a week!
Hi all, anyone seen any issues with ACD call routing failing? We have a system running 6.1.5.4 which will work fine but then all of a sudden callers will not get any RAD and they will just ring out until a agent answers? We did have another issue with the same system that wouldn't allow us to...
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