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well, time warner has done numerous tests now, they say they cannot change anything when it comes to the disconnect or the co line disconnect milliseconds, I have personally tested over 40 calls on the forward and can never get it to do the same problem, its so random, but will occur sometimes...

I have spent 3 different days working on a forwarding issue since the customer switched from AT&T to Time Warner, during lunch and after Hours customer turns on the Night Auto Attendant, when the client presses 3 to reach the doctor on call, it transfers to ext 12 which is forwarded to a cell...

Hey guys looking for some answers to this issue, I have an etr ext that will turn the vm light off by itself after leaving a message, the light will be on for se time then just go off, I have replaced the phone and reset the system, is an issue

We just did a new install for a local bank, they have a new MPLS circuit in place from windstream and the local IT vendor is controlling the firewalls, we have been able to connect the locations together but we are having only one way conversation, you can hear the branch talking to the main...

thanks for the info guys, I will do the upgrade and see what happens, there was a UPS on the unit, but of course the power outage was for quite some time and it ran out, just surprising that it happened the way it did, the old days of partner acs never had these issues, lol

Has anyone run into an issue with 8.1.79 when the power goes out for more than an hour that the system will not power back on correctly and all the light stay solid red? I have had 2 within a week do the same thing, I did find a solution, had to remove the SD with 8.1.79 insert SD card with...

Thanks Scott, I will check it out and see if it works

I am having a issue with 2 5621 IP Phones with VPN enabled to a Kentrox, I setup the phones and connected them remotely via the vpn, worked fine in the states but when they plugged them into the location in canada we get discover 10.93.0.7 on one and the other has an error "gate keeper is...

installing a new system and was able to get the doorphone to work, but the tone changed on the ipo to regular intercom ring, it was different before and the customer wants a different ring, is there an issue with this release?

unfortunately I just talked with the bell guy, I beleive he thinks I am talking greek

yes analog lines, it only happens when the voicemail answers the call, when the person answers and hangs up it works fine.

I have a customer with the basic version r8.1.63 with a combo card, 5 phones and 3 lines, when voicemail answers calls it will not release the line unless you phisically pickup the phone on that line and hang up, I have checked the system and even downgraded to 8.1.57 thinking it might be a...

Customers IT person verified installation of IIS and I was able to install the web campaign part during the vm pro installation, when I try to log in I get a screen that is blank and a message that says "the web page you are veiwing is trying to close the window" if you select no you get a blank...

I was able to use the 456 to get into the phone, where do you enter the user ipoffice password from the ext?

Hey guys, I am working on an existing system with the spectralink 8440 phones on them, I have 5 phones, 4 work great the other was not programmed, so I set everything up but one error coming up, I am needing to enter the password from the phone extension (ip office)and dont know where in the...

thanks guys, I think the better option is just replacing the system with a cics and a ci card

I have a customer that has a nortel/meridian 6x16 and is wanting caller ID, I thought this unit was not capatible, anyone have any info?

hey guys, I am working on an issue for a customer that has polycom 8440 sip wireless handsets, one of the phones has not been setup and I need the default password, anyone work on these before?

I am looking to see if anyone out there who might have 10 phone manager pro licenses on a old dongle, smart card or SDcard for an ip office, I know they have been discontinued, but I have a customer needed this perticular license, I need 10 or more, one x portal is not a solution, it doesnt...

will teleworker release 5 work on ip office release 7? I am looking for 2 release 5 teleworker rfa5 licenses due to they discontinued the phone manager pro