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  1. onlyfones

    UNKNOWN Caller ID(CID) when IP Agent calls customer

    We have the 3.1 ver. I have our number listed there. One thing I was trying to figure out is the station extension number is 4XXX. We use the 4XXX field for telecommuters, 5XXX, 6XXX, 7XXX and 8XXX in the building. As a result the digit 4 is not in the EXT CODE field. I did not put it there...
  2. onlyfones

    OUTGOING CALLS LOSING CALLER ID

    We have a situation when an IP Agent calls a local number CID works, no problem. When the IP Agent calls from home office, and makes an LD call, called party sees UNKNOWN. When an IP Agent calls same number from within HQ called party sees CID. Both calls use the same trunk group and home...
  3. onlyfones

    UNKNOWN Caller ID(CID) when IP Agent calls customer

    Afternoon all- We are using IP Agent(IPA) Telecommuter Rev 4. Our IPA's are all local to the switch. When I call members from inside HQ using IPA application the member sees the CID info. When I call the same member number from remote location the called party sees Unknown or Unavailable...
  4. onlyfones

    Agent Trace By Location

    Afternoon- What is the proper way to use Agent Trace By Location? Do I activate an agent, wait for some period of time and the pull up a report for that period of time or after activating can I then, immediately search for data? When I put in an agent that I know worked the 21st and the 28th...

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