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Thanks for the suggestion. We've tried changing protocol options - nothing seems changes. We'll try the loopback & see what happens.

ShoreTel side is ISDN Network, NI-2, Clock Source=Master, ESF and B8ZS. The DMG is set up the same except for clock source which is Slave. The DMG is a Dialogic 2030 box instead of a card inside the fax server, if that helps. Yes, we've tried both a cross over and straight through, neither...

Need to connect ShoreTel T-1 switch to Dialogic DMG which then routes to GoldFax server for inbound/outbound faxing. T-1 switch has error messages indicating D channel Down, loss of signal, framing errror. GoldFax server shows similar messages. Has anyone successfully connected ShoreTel to...

Thank you for all of the suggestions. We are running version 7 and have since the initial request upgraded all headsets to the most current from both Jabra & Plantronics. Some users are still having delay issues. Our partner took one of our Plantronics h/s to their offices & tried to...

We recently switched from traditional PBX to ShoreTel. Have had a few problems, but nothing that couldn't be fixed. Except for headsets. Users are experiencing delay between time the call is picked up and when they can actually talk to or hear the caller (from 15 sec to 2 min). Occurs on...

We recently switched from traditional PBX to ShoreTel. Have had a few problems, but nothing that couldn't be fixed. Except for headsets. Users are experiencing delay between time the call is picked up and when they can actually talk to or hear the caller (from 15 sec to 2 min). Occurs on...