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Hey Stanley, thanks alot! That fixed the problem...

We are currently running CCMA 6.0 and set up ADD on a few PCs. My question was if there was a way to change the beep sound the Agent Desktop Display application plays? If so, how?

thanks for the quick responses. the problem is that the user already has 4 lines on his 1120 and the shift button isnt activated.

Is there a way, either through the phone or through the CS1000 itself, to disable the ringer on an 1120 IP phone set? The only ways I could think of is to forward the line to voicemail or to program a "Make Busy" line. I checked the ringer settings and there doesn't seem to be an option for "no...

What is the size limit for users to send documents via EFax? I just had a user try to send a pdf file that may be a little less or more than 2MB and it didn't go through. Is there a way to configure the settings for the file size limit? I've been searching through CallPilot Manager and can't...

IDU doesn't work. Haven't tried installing another 3904 (it's off site). I'll just wait for the replacement to come in to be safe. Thanks for the tips.

OUT'ing the TN did not work. I already sent a replacement phone request from the vendor.

thanks for the tip. but its still not coming up after I run an IDU. I also saw a bunch of BUG error messages.

We have a 3904 phone which we programmed to update the firmware using the LD 32, FDLF command. Unfortunately, I accidentally did it twice. It was interrupted the second time and now is stuck in MBSY when STAT'ing the TN. We tried disabling the TN and OUT'ing it, but still no success. Any...

thanks, I'll try that...

I was using Cisco Unity in my previous work and now am working with Nortel CallPilot Manager for voicemail. I was wondering if CallPilot had an option to disable password expiry for an individual voicemail box. I searched for it through the Help section and only found instructions for a global...