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ok, never mind! i see that i will have to access it by a DID number. Thank you very much! You are very helpful!

And with that the customer can use a FAC to access that as in turns of turning it off and on correct?

But that's just the thing i can't build it at all because EAS was never turned on once i checked the customer options, EAS was set to NO. If you know another way around that that will be helpful.

Can someone help me understand how to program a vector to where it checks to see if the Emergency Variable has been set to ON? Also, how will i set up the Emergency Varialbe for E = 1?

I have a question....if im programming a call center which is upgrading to a BCMS and i'm trying to turn EAS on. When i go to the 11th page in the ASA it states that the call center is set to EAS but it does not give me a choice to enable EAS. When i started programming the vectors it stated...

ok, thank you again!

Ok, I realized that they probably want more than just 10 numbers to be routed. how can i go about programming that?

Thank you very much! your a life saver!

There will be about 10 different ext. that im trying to program in the ASA. For example they will have a options to press 3 if they know their party's ext. After, they are allowed 2 attempts and then they are routed to the front desk. no im not using variables at all. Could you lend me some...

can someone help me program a vector that will ask the customer to enter an ext. and if they enter the wrong extension then they are prompt to enter the extension again. if they enter for the third time the wrong ext. then they are routed to the operator.

Thank you very much Zowwie! That's exactly what i needed!

the system will be asking for the account number

no i do not have it program as of yet....but i need to pass the information for the customer which will be there account number to pass to the voice portal.

Im trying to program a vector in the PBX avaya switch that will send information to the voice portal and feed out info. the agents. im in the usa. what will happen is the customer will enter their info which will be sent to the voice portal and will be sent out to the agents.

could you help me write the program for that vector?

How will i be able to program a vector to collect information from the client and send it to the IVR?

I need to program a dialer so that phone numbers can be disturbute to the agents so they can connect to a customer by a dialer. Can someone help me program the vector for that?

Thank you so much Dwalin! That was very helpful!

If I wanted to create a vector to be able to use variables and run multiply VDN's in the same vector and change the skill that correspond to the vdn?