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Maybe this is irrelevant to your situ, but with the info you provided...it's hard to understand why you'd send the call back to the IVR, or perhaps even use it in the first place if it's only prompting the caller for input, and not doing any db lookups, or passing of data. Why not use vector...

Softconsole 1.5.3 displaying 64 (8 rows, 8 columns) buttons instead of 100. I know I've seen this problem about 5 years ago, but can't remember what the heck I did to fix it!? Thanks in advance...

Why are you duplicating dagent.logid? remove one instance in both the select and order by statements and try again.

What about the biz partners? Do they have something better to offer in terms of maintenance?

Softconsole 1.5.3 displaying only 64 Extensions on DSX panel instead of 100 per hundreds group... Thanks!

Assume UR using Designer for the integrated report?

You may need to update the driver for the dongle (sentinel rainbow usb), use system, device manager to do this, and find the driver in the sentinel folder below the server folder on the BCMS install disk. Additionally, I found that if you just ignore the error message, it works. So, the error...

Oops, forgot to add the users guide too: http://support.avaya.com/elmodocs2/bcms/bcms_vu/585217102_3.pdf

If you can be more specific, that would help, if you're looking for general info, there's a lot on the doc site at Avaya... Here are links to docs Operations: http://support.avaya.com/elmodocs2/cms_r13/07-300061_i5_bcmsops.pdf If you'r not using rev 314, then update the connection server...

1. Need PC Admin rights? 2. Works over Citrix?