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@TTT: Yes, when switching from 18 to 18D the new 18Ds still act like 18s. And thanks for the restart code, i haven't tried that yet because my boss wants 99.9X% uptime, but i will once i have exhausted all other options. @mforrence: Thanks, I will try just programing the button.

Partner ACS R2.0 like i said in the original post Ext 10: 34D; Ext 11-14: 18D (from the original install); Ext 15-20: were 18, now are 18D but still act like 18s. We have 10 18Ds which are plugged into modules next to 18s, now we are replacing the 18s with 18Ds. Is there switch which needs to...

We have an Avaya Partner R2.0 system. Some extensions have 18D (display) phones some have plain 18 phones (no display). We have been replacing the 18 phones with 18Ds and the system does not want to acknowledge the 18D phones. We can still use the phones, but the top row of lighted buttons do...

Thank you all. It is working well now.

Thank you Telecomboy. How about if the caller does nothing after the A.A. message? Pressing 0 is good, but my boss wants to make sure that anyone who calls will talk to a human (after the A.A.) and not be put on hold forever or disconnected?

My company has a Partner ACS R2, we are finally using the Auto attendant after having it for so long. The system is setup to ring twice (to get Caller ID) play A.A. greeting, transfer to extension, or ring receptionist if caller presses 0 or nothing. The problem is that #506 only gives me the...