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I have checked out a number of COS flags etc to no avail. Am I right in thinking that an ACD path as an originating party couldnt make external calls as there are no COS or COR assigned to it? Thanks

OK the real update. The system is a Mitel 3300MXEII running 8.0.7.16_2. All voicemails apart from this particular instance are working correctly. The auto attendant message that is played in this case is the standard "if you know the extension of the party you wish to contact blah blah blah"...

Ok all, a little more information on the problem I am having. The system is a Mitel 3300MX running on version 7.1.6.10_1. There is a system speed call assignment pointing a DDI to and ACD path (5050). This path uses a dummy agent group and plays an autoattendant message giving the caller...

Sorry! Posted that last update in the wrong place!

Ok all, a little more information. The system is a Mitel 3300MX running on version 7.1.6.10_1. There is a system speed call assignment pointing a DDI to path 5050. This path uses a dummy agent group and plays an autoattendant message giving the caller options to press 1 for this 2 for that...

Hi all, I have an issue with voicemail on one of my customers sites I was hoping someone could help me with. An ACD queue is configured to handle calls and is set up so that if all agents are busy / unavailable the call goes to voicemail of an extension in a different department. The calls come...

Nope. The new controller and DSP did the trick! WooHoo!

Thankyou all for your input. The job went well today and I'm a happier man than this time yesterday! Thanks again. Jimmy

kwbMitel: I know about the thresholds. Its a pain in the backside isnt it?! Especially when the customer is one of those "anti red flashing light" fellas! haha Replace is the order of the day. :-(

Thanks for your input fellas. Im going to swap the hardware tomorrow. Fingers crossed!

Hi Matt, thanks for getting in touch. Yes the first thing I did was to change the DSP from slot 4 to 3 where I still got the 25% failure error, after which I installed the second DSP and got 50%. Thanks

Hi all, I have an issue with a Mitel 3300 MX Controller stating that 25% of the DSP resource is unavailable. The system has a single Quad DSP card on board. I have tried, at Mitels suggestion, removing power and then powering back up but had no joy. I have also replaced the DSP with another...

Thankyou both for replying. They already have the Teleworker solution for users abroad but I think I would rather go down the virtual call center route as it seems a little more feature rich being at agent level and not group level. Thanks Jimmy

Hi, I have a scenario where a customer has 8 Mitel 3300's as standalone sites across the UK, 5 of which have the 6100 CCM product. They have recently decided that they wish to restructure their call centre operation so that calls can be routed to any free agent at one of the 5 sites with the...