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hi, We have setup in our enviroment the witness contact store solution integrated to the AVAYA CM4 and witness quality 7.7. contact store is working and recording all types of calls except of quality. in the contact store administration under the quality administration we have to setup the...

hi, We have an installation of wintess qm 7.7 (the avaya boundle). after login into the main QM screen we try to access the evaluation part of the system and we get the follwoing error:"an internal business logic error has occurred. please contact your system administrator. ERR-10410" both...

hi, the problem was solved. the issue was that in the ip-network-map were configured the aes and witness server. when we removed them from the ip-network-map the system started to work... thanks

there is full connectivity between the servers. the trace shows that everything is ok between the cm and the witness. If I change the witness to work with another clan I get the codec error that is listed above.

sorry, worng error. the error is: Port 20901 Registration failed. Reason: CM Connection lost - protocol timeout: Normal RRQ timer, tried 3 times.Possible problem(s) include: 1. Network connection is not working or is congested thanks

hi, I am getting a "codec miss match" error. what can it be? thanks

hi, We have a problem in an AVAYA S8700 enviroment with witness contactstore. there is a connection between the contactstore server and the avaya aes server and cm (in the contact store web page we can see that the link is "up). the problem is that the extensions we configured to "call...