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Hi I have an issue with external calls being transfered and the way they presented. Scenario is caller dials in and is answered. The call is then to be transfered to another extension using blind transfer i.e. not announcing the call. However the call is then for some reason treated as an...

Hi all I have upgraded one of our Call Managers to 4.1. When we were running on 3.3 I managed to edit the coporate directory xml pages to only search on certain numbers. Reason being we have many customers using same call manager and they dont want to see every other number. By doing this...

should the end of your filename be the same? you have rgb-c in the top line and rgb-b in the second line???? Also you should have a thumbnail image aswell which will be displayed on the setting page of the phone. Here is a sample of one I have - <CiscoIPPhoneImageList> <ImageItem...

Try restarting the TFTP service

You need a translation pattern or route pattern for this to work. What is the directory number of your attendant console? Add in a translation pattern 0 with the Called party transform mask being your Attendant Console extension number. You will need to do this for all your phones...

There is going to be an option in 4.2 where you can specify a number to foward to if the device becomes unregistered from the call manager. This option will be in the same place you specify the Call Foward All and Call Foward Busy. Hope this helps

Hi Yes, it is possible. You should use to do it translation-patterns, time-based call routing, etc. Example: Extension 1100 is in partition Part_A. All users calling 1100 from Monday to Friday should connect to this phone, but on weekned to Mobile 505123456. 1. So you create partition...

Thanks Nick. Have this working now with a translation pattern in seperate partition. This way I dont need the phone and the ccm can do all the routing automatically

I have time of day routing working to a certain extent. i.e. phones can not dial in and out. Im trying to get to the point where it diverts to an external PSTN number for voicemail after hours and then back again in the morning. Where on earth can I add the PSTN number to divert to rather...

Works a treat. Thanks very much

I had a chat with a guy from Cisco the other day. Call Manager 5 apparently will allow hunt groups, line groups and call pick up groups to work together. At the moment you cant combine the two

Hi What did you use for practice questions? test king etc??? Thanks

You could try reinstalling the JTAPI program. Does it happen at certain parts of the day? Is there any network issues that are preventing the keep alives to the Call Manager to be sent and recieved properly? Do the phones re-register or is it just the Attendant Console that crahes?

Hi Is there anyway of locking the network setting on a 7920. I am just about to deploy about 400 of these and I know the users are going to mess about with them and probably change a few things and unable to remember doing anything when they dont work! Thanks

When I go to select the line the Cisco IP lines are not there. However if I try from another part on the network which is not behind the firewall it works fine.

Is it possible to have a user dial into our CCM and recieve a Dial Tone so they can make another call out using the company PRI's rather then using thier mobile phone for call costs? Thanks

I am tryring to get the TSP service working on the Client PC so they can dial from thier Outlook contacts. Everything is installed as it should be and configured correctly but still not working. My firewall guy says that we may not be allowing the ports through. Can anybody tell me what...

Is it possible to have an incoming call on a AS5300 to foward onto an LNS in order to create an L2TP tunnel? I know you can change the dial-peers to be data rather then voice but what would i configure for the destination pattern and session target? Is there any other commands that need to be...

Is there anyway of changing the soft key template on the 7905. When it is on hook it has a meesges button and to pick up a call you have to pick the reciver up press more then press pick up. As the users are not using voicemail they would like to have this changed to "pickup" instead of the...

Do a search in the Global Directory for anyone else who may have the same number as yours.