Search results for query: *

This is only to update the thread, if any one experience the same issue or come across such requirement. I had discussion with one of the CRE providers, they told me that there is no simple solution for this. As Mitel does not provide MiTAI for the consoles 5550/5540 they cannot get the...

I have upgrade the 3300 to MCD 5.0 along with SRC to support call recording for 5550 IP console. Everything works like charm except recording for the 5550 console. CRE is able to record the call, but unable to extract the caller ID information due to MiTAI issue. As per Mitel, there is no MiTAI...

Hi All, Did any one install and configure the Avaya integrated management network management. I have currently setup along with some help entire AVAYA solution including MES, UC and AAC. The APS team had install and configure the MES and AAC. Currently in the network management I can see only...

Hi All, I'm facing also problem with the One-X Att, I'm not able to dial any number using the application with R4. Any idea where to resolve the issue.

I have the same issue with 5340 phones. The senior manager cannot see if there are any missed calls when the screen save is activated. Unless they press any key or left the handset to deactivate the screen saver, then the call history key will lit. TheMitelGuy I have read your post dated...

I have upgraded from Rls 8.0UR5, there was improper cluster configuration. I have removed the cluster and created new one.

I recently upgraded two systems to run MCD 4.0SP4, primary system and secondary used mainly for resiliency. After the upgrade I'm getting database error in the primary controller, also I have noticed that when I select the secondary element in the user configuration form, it replicate the user...

I have configure two system to make VoIP calls using SIP. Users are making calls perfectly. The audio problem comes only when they are using call pickup feature. The audio simply disappear when the call picked up. Both systems S8300 are running software version 5.2 Any clue???

edkender, it works. Thanks for your help and GHT.

edkender correct me if I'm wrong. If I have CDN 7501 that is DFDN to the ACD 7601, then I have to OVDN to the ACD queue of the Callpilot say 7000 and create SDN with routed digits that is the CDN 7501 to get the callpilot route the call to the voicemail.

I have built SDN in the callpilot when I dial this ACD 7609 I can hear the voicemail prompt and I can leave a message. I'm just little confused, is it necessary to be an ACD of the callpilot. Or any ACD with NCFW to the CDN of the callpilot.

GHTROUTE thanks for the great help. The RAN announcement works perfectly, however when I TOFT to voicemail it does not work it just keeps on playing the announcement. Below is the ACD configuration TYPE ACD CUST 0 ACDN 7601 MWC NO DSAC NO MAXP 2 SDNB NO BSCW NO ISAP NO AACQ NO...

Thanks for the help, I will give it a try. One more question Can I route the calls to specific voice mail box when there are no agents available or MSB (ACD queue closed)? Any other parameter I have to disable or enable if the calls are routed through the callpilot.

I have situation where there are 2 agents in ACD queue, when the agents are busy or make set busy enabled it should go to the RAN route. The issue when ever I enable make set busy the ACD inbound call keeps on ringing and does not go to RAN either it is internal or external call. When I dial the...

any one have idea hot to do this setup

I have done the setup for ACD without contact center. And the customer requirement is to send the call to the announcement if all the agents are busy. Then if the queue still busy and after repeating the announcement 3 times, they are asking to send the call to voicemail box. My question: is...

Dear All, There is customer that have 13 Mitel 3300 ICP networked together using IP Networking running software version lower than MCD 4.0. Recently they raised requirement for advance Multi Level Auto Attendant as per the following points: - Multiple Multi-level Auto Attendant (MLAA) for each...

Is there a way to disallow the call pickup any from the feature/function soft key in the digital telephones 1416/1408. Customer has requested to remove it from the menu as the users are miss using this feature. The only way I found in the IP office is to remove the short code *30. But still the...

Hi, I recently upgraded S8400 system from release 4.0 to 5.2. I have created dadmin account and everything is prefect expect that few sub-commands are not unavailable like busyout [subcommand]. Any idea where do I need to look to get this issue resolved. I have simulated the same scenario in my...

our external clid is 8 digits only.