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Hi, I have an application where the welcome message has been increased by 15 seconds, so I have increased the Service level thershold from 30 seconds to 60 seconds just to be on the safe side. As far as I am aware this is the time in seconds calls have to answered once the call has hit the CDN...

Hi, hoping someone can help me once again. On one of the CS1000's I support (REL4.5) I am receiving the following errors message below. I have seen this with TN's for IP phones but this seems to be coming from a PRI. I support the PBX remotley so can not check it physically. Below are the...

Thanks for your response KillianK. I think you answered what I already new and maybe it time I did some research on Avaya and look at some Avaya courses. Cant do any harm. I feel like I am at that time of my life where change is hard. Its a funny old world at the moment, it feels like you are...

Hi, sorry if this post is in the wrong place and apologies if this question has been asked before. I have been supporting Nortel PBX's, Call Pilot, CC6 IPT etc.. for about 12 years. I would say my expertise is somewhere in the middle. I am 40 and from the UK so still have a way to go before I...

Hi, sorry if this post is in the wrong place and apologies if this question has been asked before. I have been supporting Nortel PBX’s, Call Pilot, CC6 IPT etc.. for about 12 years. I would say my expertise is somewhere in the middle. I am 40 and from the UK so still have a way to go before I...

Hi, hoping someone can help me out. Have a CS1000 release 7.5 with I1220 phones. When users make a three way confernce call on the I1220 phones there is a constant beep in the background that can be heard by all parties. Can anyone please suggest a way to get rid of this beep? Would be most...

Hi Buddy thanks for that. I need a little more information please. I have a loop where all the channels are disabled. I can see this in overlay 60 and an out of service alarm. I went to overlay 96 and did a stat on the D channel (stat dch Loop) but the switch gave back little information on the...

Hi, I was wondering if any one could give a description of overlay 60 and 96 and when to use them or point to an idiots guide. Im from the Uk and we use a range of ISDN30 , MCDN, DPNSS, Qsig circuits. I know you can do a stat, enable, disable of a isdn circuit in overlay 60, but what is 96...

Many thanks.

Hi, is there an overlay and command that will tell me the PBX serial number? Any help is aways apprciated. Regards Nick.

Thanks Steve,your a superstar, worked a treat.

Hi, does anyone know how to reset the configuration of an I1120e handset back to it factory settings / flush out the current configuration settings. Any help would be appreciated. Many thanks Nick.

Nice one, thanks.

I have added the Kem in and this the TN print out, the intersting bit is at the bottom. prt TYPE: tnb TN 65 2 DATE PAGE DES DES 1120 TN 065 0 00 02 VIRTUAL TYPE I2002 CDEN 8D CUST 0 KEM 1 ZONE 010 FDN 5133 TGAR 1 LDN NO NCOS 0 SGRP 0 RNPG 0 SCI 0 SSU LNRS 16...

Hi, I have been asked to install and add on unit on to a 1120e handset. I think it called a KEM. It has a single row of buttons on the right hand of the LCD display. I have plugged it in to the phone. When I plug it in the display does not light up, but it is not totally dead as I can see lines...

Hi hope you can help, we are thinking of purchasing some Nortel 1220 handsets. They look pretty much like a i1120e ip handset. We are currently using realese 4.5 so when we program up a i1120e handset we use type i2002, or for a i1140e handset i2004. Looking at the 1220 handset, it looks like...

Hi hope you can help. We have a large number of IP phones that we would like to manage remotley, by browsing to them via explorer with the phones IP address. Is this possible and if so what would we have to to do. We are using rel 4.5 and the IP phone models are I2004, 1140e and 1120E. Any help...

Hi, hope you can help and the below make sense. I am trying to configure up a I1120e handset. For example the phone is physically at site A , but it will be configured as an ext on site B. On a I2004 phone we would configure the phone with partial DHCP and in the S1 address put in the IP...

Sorry, have just tried you second suggestion and it worked. Thanks a lot YYkroon.

Thanks for the reply, but I mean the config menu where you enter in the sig server IP address, VLANs etc.