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Can you print your RDR_DATA?

Thanks sandyml, Avaya was working on this issue but suddenly instead of resolving the issue. The issue get worst, we can't able open the real time display anymore. It say "The system could not retrieve any data from the server because either the server connection is down, or there are...

Hi All, Can somebody help regarding Real Time Display, for some reason during peak hour the RTD Tabular Display was not displaying the Agent status correctly but rather it displayed an asterisk(*)or UNKNOWN on the status. I didn't know if it is a license issue or something. We're transmiting...

@ mlgmartin wow, it works. So PRE associate with my SCL. Thanks alot. @ all Thanks for the inputs.

@ nessman I do not want a DN on my PBX to call any other DN in the same PBX, but only receive an incoming call. @ bignose21 I'm not familiar with the Multi tenant service. @ drl1116 I've already try to change the FR2 but my problem is I have another PBX on other site and the DN on the other...

Hi Everyone, Can somebody help me to how to restrict a phone calling another phone within the same telephone system(local to local call) but can able to recieve an incoming call. Thanks in advance. Symposium21

Hi Gibblett, I guesss i solved the issue. it say mat013 Inventory sets generation aborted. Then i did INV GENERATE SETS and it says Generate set inventory Sets inventory generation started successfully Thanks alot

Hi Gibblett, when i type "inv generate sets" and press enter then it give me this message "sets file is generating, try again".

Hi Yyrkroon, yes, you're right it takes a while for the large system. but i used to do this inventory but it doesn't take me for a day to be completed. but i'm trying to check on it for 3 days now. and i think this is unusual.

Hi, Can somebody help me how can I fix this issue. Whenever I do "inv gen sets" in LD 117 it always gives me a message "sets file is generating, try again". It's hard for me to identify my unregistered sets. Thanks in advance. Symposium21

Hi Matt/Lynx, Thanks for the post. @Matt What do you mean ACDN <--> CCMS Skillset direct relationship? Can you explain more about this? Thanks @Lynx Most of my ACD answers more that one skillset, do you think this is the reason why may calls waiting is not responding? Thanks

1140 is the type of phone on cc6 platform, yes it has the latest firmware.

Hi All, Currently we have and issue with our Real Time Display and as an alternative, we want to activate the DWC feature on phoneset. We already programmed the DWC on phoneset key but call waiting tab is not responding it always display 0 call even there's a call waiting on queue. Manned tab...

Hi There, Is it possible that DWC key to provide indication that there is a calls waiting? For example: When there's a calls waiting the DWC key will flash. When there's a calls waiting the DWC key, telset lamp will lit. Thanks in advance symposium21

Hi All, Can somebody help regarding Real Time Display, for some reason during peak hour the RTD Tabular Display was not displaying the Agent status correctly but rather it displayed an asterisk(*)or UNKNOWN on the status. I didn't know if it is a license issue or something. We're transmiting...

@ Kiwi0z07 i've already check the item 1,2,3 and i can't able to tick the 5 boxes coz they're grayed out state. I can able to change name but still the boxes were grayed out.

@ Kiwi0z07 THanks, I'll try this and i'll update you for the results.

@ Kiwi0z07 Not yet, can you help me set it up? Thanks

@SL1M1 All services are running and PNI data was the same for both sites. @cmoegie yes it has the package 175 NMS - but i dont know how NMS works and configured. can you guide me on it. @Reusser all phones with Message lamp are not working in this new site.

Hi there, Can somebody help me on this, we're currently set up a new site with stand alone Nortel PBX system. But the Call Pilot server was in the other site. The telephone was registered on our new site, the problem is. The call are getting through to our phone and able to leave message but...