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I need to add prefix 844 to our option 11. I am not quite sure how to do this and appreciate any assistance that can be given. if I have to submit this request to our interconnect it will take 2-3 days to get done and I need it sooner than that. thx

I need to create a call pick up group for an assistant who is monitoring the calls of 2 different users that have a primary and phantom extension. is it possible to create a group that will include both the primary and phantom and how do I assign a code for the pick up? thanks in advance

hello, we are using a CS1000E and i need to print a list of availabe TN's. I am in LD 20 but unable to recall how to do that. any help would be appreciated.

we have a system wide speed dial list that is accessed by dialing a spre code. i need to print the numbers associated with each bin and update. can someone assist on how to do that? i am ld 12 and not sure where to go from there.

we have a planned power shutdown scheduled for next week and i am hoping that someone can advise on the safe way power down our systems. Is it callpilot and then the pbx or vice versa? What is the order for the restart? thanks for your help!

we have a CS1000 and i hope some can help me in adding area code 574 to our switch? in addition, is there a way to print out a list of the area codes already progammed? thanks for your help.

thanks to each of you for your replies. how do i remove the marp as it may be preventing this change? in addition, i have two 3901's sets as the primary for this extension. one was installed to prevent others from listening or interupting conversations and the other is the primary DN.

We have a Nortel CS1000E and have an extension that appears on numerous sets as a SCR. The problem sthat we are experiencing is that when one call has been answered and the line is busy, the second and third calls forward to our switchboard, which is causing all sorts of other issues. I've...

We have a Nortel CS1000E and have an extension that appears on numerous sets as a SCR. The problem sthat we are experiencing is that when one call has been answered and the line is busy, the second and third calls forward to our switchboard, which is causing all sorts of other issues. i am...

we recently added 1140 IP sets and are trying to use both wirless andcorded headsets (Plantronics CS540 and H141) on them. the headset lamp indicator is active but we cannot get dial tone. do we need to configure the sets to use these? If so, can anyone advise futher on how to do this? thanks

hello: i need to print luvu in load 20 but whenver i do it, i get sch0099. can anyone advise further?

Hello: We are running an Option 11C and I need to print a listing of the area codes that have been programmed into our switch. Can anyone assist me with priting this information? Thanks

Hello: Thanks for replying. Our system is a 201i. When you say "unplug the e card", which one is that? is there another reference for the "e" card? Also, how do we power it back up? I am new to this and want to ensure that I have all the info before doing this. Thank you. A.

Hello: I need to power down our callpilot server in preparation of maintenance on our builing's electrical system. Can anyone provide info on how to best do this? Thank you.

hello: thanks for your reply. i'm not following when you say "how are the callers being routed?" the revert dn goes to our main switchboard for further assistance. i would like to give callers the option of depressing a numerical key and have the call routed to a cell/home office.

I would like to have callers routed from callpilot to a mobile phone. I am unable to find where/how to do this. Has anyone done this? If so, can they guide me through the process? It may be that we are running a version that does not support that feature. Thank you.

hello, thanks for your reply. can you provide a little more info? i am still quite new to this whole thing and your reply did not give me the results that i need - i got nothing other than NPR002. anything you can suggest? a.

I need to print a list of disabled tn's. i am trying to do this in ld 32 but not getting the results i need. is anyone familiar with this? thanks

hello, i am trying to print a list of the disabled sets using ld 32. has anyone done this and if so, can they help me out? thank you.

Hello, I have made a mistake - I removed an existing 3902 set and am unable to copy a 3903 set into that location. I am using LD 11 to make this change - is that correct? When I go to copy the 3903 to the TN I get a sch code. Can anyone help or provide further info? Thank you