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Thanks for the replies. I do not have access to change my customer options as it's locked by our maintenance provider, but I have requested this to be modified. I appreciate the assistance.

Please disregard my question - I have found the place to enable this functionality in the customer-options section of system parameters. Thank you.

I would like to setup the ability for agents of one of my queues to receive multiple ACD calls at the same time (multiple call handling). However, I do not seenm to have an option to add this to the hunt groups as the field is not there on any page when issuing the "change hunt XX" command. I...

Thanks for the suggestions... 1.) I tried the Ethernet crossover cable, but that did not resolve the issue. 2.) In the setup for the media servers, both control network A and control network B have the "vlan 802.1q priority tagging" boxes checked.

I currently have a Cajun switch with both of my s8710 media servers plugged into it. I want to relocate these servers to a Cisco switch (on the same subnet so the media server addresses are not changing). For some reason, all other Avaya IP elements (MedPro, CLAN, IPSI, etc.) have been moved...

Does anyone have any idea about the best way to accomplish the following in Exchange 2003? I need to be able to send a resource reservation request via Outlook to reserve a resource. Then, if the resource is available and accepts the meeting, I need the meeting organizer to receive a...

Yes, they all have a mailbox and their coverage paths are set correctly to go to Audix. In fact, when I call them via the auto attendant I cannot duplicate the problem (it works as it should). However, it is continually happening throughout the day. Some other details...it appears this is...

I have been getting reports from my receptionist the past couple days that the following has been happening, and I am stuck on where else to look. I'm sure I'm missing a setting that inadvertently got changed... A caller calls into our main auto attendant and then dials someone's extension to...

Thanks! That's what I was looking for. Everything works now.

What setup is required on the Intuity to use Avaya Message Manager? I can't find anything in documentation that details this, and I am getting an error that states "no server logins available – contact your Audix administrator" when I try to login. What am I missing? Thanks.