Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Search results for query: *
- Users: culaterhappy
- Order by date
-
Supervisor Agent Listen or Intrude another Agent
yes DancingDave ,we do have call recording system,and the recording system can not do monitoring,and we want to do monitoring by softphone. Thanks dulfo666 for your reply!!!And you said that "Set the softphone up as a supervisor class of service and use the OBV key". But we want to observe...- culaterhappy
- Post #4
- Forum: Nortel: Symposium call center solutions
-
Supervisor Agent Listen or Intrude another Agent
Hello all: we are building a call center using CT Connect 6.0 to connect to a Nortel PBX CS 1000E...and we can use 3905 Phone's AAG Key to Observe(Listen) other agent's ACD call...but we also want to do Observing (Listening) using only softphone...and From CT Connect's mannul,we know that...- culaterhappy
- Thread
- Replies: 3
- Forum: Nortel: Symposium call center solutions
