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Tdmneil you've had some bad luck ! In over 25 years in this game all manufacturers have DOA's but the Mitel kit has out performed most but same as MitelInMyBlood a few issues with numberals rubbing off some handsets 2 or 3 years ago but issue resolved quickly.

Yes there is a nametag group as follows: Main number is programmed as an analogue station that is call forward always on day service to a nametag huntgroup and night service to voicemail (several users then have MWI keys for this mailbox). The nametag huntgroup is call forward always to...

Hi all hope you can help. 3300 software version 9 UR3, the customers main number hits the embedded auto attendant with 4 options one of which goes to reception. When the receptionist answers these calls and transfers to the requested extension on no answer it goes back to the auto attendant main...

If the phones are reasonably new there shouldn't be any problem returning them especially as Mitel are aware of this issue. From memory I think the recalled sets were identified by the manufactured date on the box.

Yes the 5212 models had a "bad" batch last year and Mitel recalled the known affected orders and put the 5212 on stop ship whilst the problem was rectified.

Hi, the info you are looking for is at the bottom of the change attributes form.

You have a couple of options in the multiline set key assignment form, these being Multicall, DSS/BLF & Secreterial. Just add the employee's ext no to a spare key on the secretary's superset, go for multicall and set it to ring.