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Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
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how can you identify "stale mailboxes" with call pilot
You have to be careful when you search based on last login time for a mailbox. I have found that if a mailbox has autologin enabled, then the last login time is not updated when that user checks their messages. The only time it seems to update is when they check their messages remotely...- ncc1701aa
- Post #4
- Forum: Nortel: CallPilot messaging solutions
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Q to Agent Reporting
I have just set up Queueing directly agents (versus q'ing to a skillset). I have the script right, and the calls are q'ing to the proper location, but I'm having problems accessing the reports. I am using Symposium 5.0, and my book from the Scripting I class says that calls q'd to an agent...- ncc1701aa
- Thread
- Replies: 0
- Forum: Nortel: Symposium call center solutions
