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They think they found the issue, the switch was not grounded properly. They ran a new ground but we wont know for sure until its nice and damp/overcast.

Thanks for the quick reply. The person in question wants to record a conference call, then put it on as a greeting on a mailbox only extension so her associates can call in to a specific voice mail box and hear the recording at their leisure. Is there a better way to go about this?

For the IP Office406 is there a limit on the length a voice mail can be? If someone wanted to leave a 30 min message will it let them?

Nortel did finally figure out what was wrong, see the resolution below.The difference for me was it was persistent, didn't matter how many times we rebooted which server the issue never went away until we followed the steps below. The tech said its possible it will be fixed in a later patch...

Greetings everyone, I have a strange issue today, I have 3 users reporting they can hear a radio broadcast on their headsets when they are not on a call. I went down to take a listen and sure enough it sounds like a oldies station playing really really low. The sets are 3905's with the standard...

I do show 2 analog lines on the base unit however is there a way to add more then those? What I have listed for devices are: 1. IP 406 DS Ver 3.1 2. Analogue POTS2 ver 3.1 3. Digital DCP 8 ver 3.1 4. DIG DCPx30 V2 ver 5.1 5. DIG DCPx30 V2 ver 5.1 6. Analogue ATM16 ver 5.1 Under the class...

Is it possible to add an analog line instead of a digital line thru the Avaya IP Office? I need a few extra fax lines and the company doesn't want to pay the 35 a month for them. Under control units it lists Analogue ATM16 as a type of device, is this the analog mod?

I have Nortel working on it but no word yet. I will post an update if they are able to fix it.

Randomly I have users not able to log into the Agent Desktop. When I check the server these are the errors it gives(see below). Now if they try 4 or 5 times it will eventually allow them to log in. Event Type: Error Event Source: CCT Server Event Category: CCT Exception Event ID: 1034 Date...

Just an update, Nortel has invested over 16 hours into this issue and as of yet there is no solution.

I am trying to figure out what is wrong with my win2k clients, I get a "Load data validation error" when I open CCM web interface on the win2k client machines and go to real time reporting and try to launch any graphical display. SOAP is installed. The site is a trusted site. All browser...

Coming from the 2616's to the 3905's for the ACD group and having an issue with the headsets. These are NON amplified headsets and when I plug them into the 3905 it sounds just like you would expect...non amplified. To the point you cant hear anything with all volume levels cranked all the way...

After I asked I found it, problem is its grayed out and I can not edit it.

Yes the 9 is showing on the caller ID. And where do I find those line settings? =)

So with some very good advise from a few members here I was able to change the number to pick up an outside line from a 9 to an 8. This problem now is that the dial back feature on the phones is still trying to dial a 9 when you choose to dial someone back from an outside number. Does anyone...

Your right it was the secondary. Is it possible to use both the 8 and 9 by duplicating all of the "9" entries and replacing the 9's with an 8?

I have an IPOffice 3.1R and trying to figure out how to change the setting to pick up an outside line from a 9 to an 8. I see the 9 in the list of short codes but when I change it to an 8 it doesn't work. Any suggestions on where I should be looking to change this setting?

How do I record the new message from a phone set? I figured out how to record and replace it using a computer but all the recordings sound terrible at the low bit rate it requires.

Let me start off by saying I'm not a phone tech person so I'm sure this question is a dumb one but.. How do I change the greeting for the auto attendant on the Avaya IP Office R3.1? I tried the search function but I guess it doesn't work?

I was told the management features with 4.0 are worth the upgrade, easier for a novice to understand/use. Does that make it worth it? I don't know, I guess that depends on the possible problems with the upgrade.