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So we replaced the old 900mhz cordless to the new NEC DECT model tethered to the reception desk 100 DN. We have IPK2 and the ring to extension for door phone relay has always worked on this extension with cordless enabled. The door phone works fine if the button is pressed to handset, but when...

My system is MICS with only a Combo card and a PRI card. I need to use 2 POTS lines and no longer will be using the T1. I don't know what card I need and if keycodes are required like BCM. I don't know too much about MICS and I did browse FAQ. Do I just get a Global Analog 4 port CLID card...

Thanks for this input. I have no issue paying for the old service I was used to. I would gladly pay Avaya support to provide a nonsupport login so I can reset nnadmin. I have done this at least a dozen times in the past. That was when the old Nortel number still worked though. The option...

Hi I no longer have any way to contact Avaya support. How can I get the password of the day. I am locked out of telset and element manager. I can get my system ID, but can't find any number to call without an active service account on Avaya site. Thanks

Need 4 analog trunks, 4 VM, 4 IP Telephony and that is it. Wall mount bracket would be good. I have searched my normal vendors and have no luck. I need keys installed. Let me know what you have. Thanks

bluemr2 I think you are right, and we did just change carriers. This would explain why I see BCM Monitor place the call, and then wham, gone. I am calling Windstream next. Norstarboy125, "closet set" is pretty much a phone dedicated to be forwarded to an external number. So, you can take a...

I tried using a "closet set" by taking a spare Analog Station port and set forward all to the external number. From inside the office it works like a champ, just dial the DN of the closet set and it works. But if I call and use the Auto Attendant Greeting Table that uses CCR tree 1, and press...

We need to make sure the CLID is not getting the call blocked by the carriers switch. I have had issues in the past if "enterprise trunking" is not enabled on a Carrier router. If the provider uses an adtran to give you a PRI signal, they may be blocking calls that are forwarded because you...

Sounds like you have it right. CICS should work the same. Do you have PRI trunking or POTS lines? Are these lines traditional copper, or some newer VOX IP service that is converted using an Adtran or Autocodes box etc? nooop

So I have the easiest AA configured with no greeting recorded until the CCR menu recording. I press 1 for transer to External number using Route, I have Press 2 going to an internal set over intercom, and I have press 3 going to General Delivery mailbox. Has always worked until recently. So...

Mountainbear If you have "allow redirect" checked, then simply program a button on his set to dial the number exactly how you dial it from the phone and include the route number to get a line. My office uses 9 so I would put the 9 in there. Then have them select the "forward" feature on the...

Hi I have BCM 50 GR6, with 1 door phone and a DOC. I just installed the phone and DOC and the documents for the door phone are great, but the DOC is not so good. I see a power supply terminal under the DOC cover, along with the Normally Open, and Normally Closed relay terminals. I also see...

Hi I am trying to login to a bcm 50, I think 1.0 from the web access using nnguest/nnguest. The documentation looks like the early version, similar to how it looks on a BCM 400 3.6 etc, so I think 1.0. I have full access to telset admin, but I want access to Element Manager. Customer does...

I have a system with 2 lines. 1 line is main Business, and the other is fax & merchant services. The current system shares line 2 as a button appearance on the BCM as well as the other services. Is this cool to do, or will it cause grief? I may try to use analog port and add 9 to the fax...

Currently BCM 50 6.0, and have 3 of the digital cordless nortel 6420 sets. The wharehouse is really large and we have poor reception, plus we can't roam from base to base on the digital cordless. Does anyone know if the digital mobility is worth the cost? Or is there a good WIFI option I can...

I got it working! THanks to all. What worked was connecting it to the BCM 450 at another office running GR1. The firmware loaded using all aut automatic, and I got the set registration login. I then took the phones back to the BCM50 6.0 and it worked. I think the AVAYA 1230E sets must have...

I did all this and still no luck. I took the phone to another office that has BCM450 R1, and they register perfectly. Is 6.0 having issues? I have DHCP set for IP Phones only, yet none show up in my leases? Seams like I may have a odd issue.

I am working on Digium now, but I really prefer Nortel BCM.

I just upgraded from 2.0 to 6.0 so I could use the 1230 IP sets. I can't get the sets to register. It dies and says can't find tftp. I have selected all manual, and all automatic, as well as a combination of both. Any one with a similar issue? I have other IP sets working just fine that...

I have 5 skills in use, and about 25 agents configured for the BCM 400 4.0. I have to add a 4th digit to the system without messing up the contact center. Is it possible to restore the contact center or add the 4th digit without messing it up? I know the call center has DN;s so I know it will...