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Hi, Before, when I entered "display initcauses" command via ASA, there were still data present on the system particularly the last 16 reboots that were performed in the switch. However, those initcauses data is lost. All I can see under the cause and action field is only "?" sign. What happened?

Your procedure looks good. I'll be applying this to our cms. Thank you very much for your helpp.

Thanks Dwalin for your immediate reply. So this means that incremetal backups can be run in a brand new data cartridge without any data written on it right? I'm asking this because our vendor told me that when I do incremental backups, I should first do a full backup on the said tape before...

Hi, Is it ok to use a blank data cartrideg when doing an inremental backups in the cms? Or do I need first perfom a full backup on that tape before doing an inremental backup? Thanks.

Hi rlance610; Thanks. I'm not using CLAN on this set up and I'm trying to activate it using the processor ethernet on the G700. I already have th port (5700) defined in ip-services which is the same port used by Teltrac.

Thanks guys for your response. I already tried to connect it to Ext 1 and Ext2 located at the front of G700 media gateway and I'm seeing that the connection is ok. However, the cdr still down eventhough I can ping the ip address of my CAS server from the G700 using ping command in mgp. The G700...

Hi, I have an S8300 LSP and I used the EXT2 port to connect to the CDR or call accounting system we have. Unfortunatety, the status of the CDR in our main S8700 server still down. Do I miss something? I already configured cdr parameters, ip-services and survivable processor forms but still , my...

Got it! I will try to do it in the next few hours and give you feedback what will be the result. Thanks!

Thanks Stinney. I cannot do that because Sprint's transfer connect feature only works if the agent is engage on a call and at the sime time will utilize the existing line to transfer the call to another department/location. By the way, the *8 code was actually defined in Sprint cloud and not on...

Thanks guys. Dwalin is correct. Since we're not utilizing any new trunk members using transfer connect feature, the agent still uses the line upon transferring where the original call went through. :(

By the way, my concern is actually how to trace the number of transfer connect calls made by our agents here in our call center. Transfer connect is the feature provided by Sprint (*8 feature). Thanks.

Is your agents have phone logins? What we we do in our call center is FAC + phone login ids.

Thanks for your immediate response 2BAvoice! Unfortunately, our agents here did transfers using the code *8 then the corresponding toll free numbers. For example, while the call is active and the agent needs to transfer the call to another dep.t, the agent then press *88881234567 where *8 is the...

Hi Gurus, I'm just new here and just want to ask for a help knowing that these forum might help me to answer my boss's query regarding call transfer tracking. He wanted me to check if there's a way we can track the transferred calls made by the agent to another department. We're using CM 3.1.3...