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I have tried a hunt group but that doesnt seem to work very well, the customer get's bored and hangs up, MCR wouldnt work as the client services have their own DDi's, unless there is a way around this on the i2001.

Hi, Is there a way in which i can ring a group of phones (similar to group call)but have it stop ringing when someone picks up a phone?. The scenario is this we have a problem with client services not always being around at their desk's, so what is required is for the receptionist to be able to...

Hi im trying to block caller ID using CPP FFC, but I am struggling can anyone help? im going into LD 57, doing CHG FFC CODE CPP but then when i type in CPP *450 i get the following SCH030 CPP SCH030 CPP SCH030 CPP SCH8893 CPP

Hi Thanks for that, I have done that, however when i dial *43 it just says release and try again, do i need to do anything else?

Hi thats great thanks, how do i assign codes to MSBA and MSBD?

Hi, Is there a way of retrieving a list of FFC's from my switch? i want to know if there is an FFC setup for "make set busy" i have i2001 phones and need this feature to aid in a hunt group. Simon

Hi all, just to let you know, i had my provider round and they installed SU4 and that fixed the issue

Good morning Guys, Ive tried all of this but it still doesnt seem to work, i can log into the switch fine using admin 1 etc, but when i try setting up OTM it just tells me incorrect login / password. I really need to get this up an running ASAP. Ive checked in LD117 and it says buffering is...

No I cant access the data through DBA it wont connect

Sorry im not sure what PDT password is, or where to set them up in OTM

Hi can anyone help, I've seen a previous thread about this howveer it tells you to install SU4, but where can i obtain this from. I have Call Server Rls 4.5 and OTM 2.20 I want to get DBA working to log CDR, as we need to monitor a specific extension. However i keep getting the "incorrect...

ok, now im confused. Could some1 give me some instructions on what i need to to do to check what acd q i need to setup or use then how to set up a phone to be the agent and one to be the supervisor Simon

Do i need to create an ACD queue, if so how do i do this thru OTM?

Ok Next question, how do i build my set as a supervisor do which features do i add, then how do i set the agents so i can observer there call

Hi, I have a nortel cs1000 and use OTM, im wanting to setup myself as a supervisor so i can monitor agent calls, i know i need to use acd etc but how do i find out Supervisor ID etc, step by step instructions to setup would be great

Just had an email back also saying that i have to be a distributor, or installer to be given access to the site, which I am neither, please can anyone help?

Hi, ascom dont do smile anymore its quentris, www.smileconsole.com and when you click on the userguides it says you need a usercode and password. Simon

Hi, I have a couple of questions, firstly does anyone have userguides fort he smile software as I cant find any anywhere? Secondly, when someone rings switchboard and asks to be put through to an extension, the switchboard can put straight through but if there is no answer, it bounces back as...