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Does anyone know of a way to generate a recurring event in Avaya Call Manager. I have several variables configured that I use to count the occurrences of various calls (i.e. number of times calls are received from a specific ANI, or number of times a specific path is taken in a vector, etc.)...

The title pretty much says it all. I have a trunk group made up of 8 PRI circuits. It has a primary and a secondary D-channel specified. My 8 PRIs are coming into our building on 4 different DS-3 facilities and we need to take one of the DS-3s down for maintenance and it happens to be one...

I don't think this is a "user procedure" issue. We are using this same procedure at other stations without issue and this user has no issue when sitting at a different extension. I may just blow this extension out of the switch and clone a new on the same extension by "dupping" a different...

I've already been through the documentation on the denial code. There's nothing parked on the user's extension and the denial event is occurring before the user has a chance to enter the parking spot extension.

I have a type-4622 phone set that is having trouble parking calls. To park a call, the users presses "transfer", followed by "Call Park." As soon as the "Call Park" is pressed Denial Event 1002 occurs -- even before there's a chance to enter a parking spot extension. The user does have idle...

I can deal with the # at the end of the variable, but I still need an * (maybe a couple of them) in the middle of the digit string in the variable.

Thanks. I appreciate the information. Actually I'm not having any difficulty receiving the asterisk character with a vector "collect" step. However that doesn't really address my problem. Once I collect a digit string that includes the "*" I need to store it in a variable so I can...

Does anyone know of a way to include an Asterisk (*) character in a variable string in Avaya CM. I need to build a digit string to send to an adjunct system (using a "converse-on" vector step) and the string needs to include asterisk characters in the middle of the string. I know how to...

Brett; Appreciate the response, however I’m want to use the “hold” facility instead of park for a couple of reasons. The analog line will be answered by a "machine" and will be a button appearance on an IP set. If I have the machine park the call, there is no way to visually indicate via the...

I have configured a type-2500 analog station with a DID#. I can receive calls at that station and use the hookflash & FAC to put the call on hold and then hang up. However when I do that, I get recall ringback immediately at that station. If I then go off-hook, the call is reconnected. If I...

I apologize if this has been addressed before, but I couldn't find an answer by searching previous posts. My CMS System is automatically generating a backup file of some sort at 2:00am every morning. These files are being stored on the server in a directory labeled "NFS_backup". I assume...

I'm trying to build a "Converse-on" step in a vector to send a string of digits to an outboard piece of equipment. I am building the digit string based on the contents of certain vector variables, some of which are global and some are local to the vector (such as VDN). The outboard equipment...

We have a situation where, during a conversation, an agent needs to refer frequently to the incoming CID information displayed on the phone set. However, if during the conversation, a second call is presented, the displayed information is overwirtten by the CID of the ringing call. This is not...

That's what we thought too. However there are instances where we get peg counts for outbound calls on skills that are not the agent's first skill. During any one shift, the same agent will show outbound calls against multiple skills to which he (she) has access for inbound calls. I've set up...

In our call center, agents receive incoming calls, and they also make manually dialed outgoing calls. Agents also have access to several skills/splits for incoming calls. On our CMS reports we can easily see the number of calls handled. For incoming calls we can see the peg counts for an agent...

In our call center, agents receive incoming calls, and they also make maniually dialed outgoing calls. Agents also have access to several skills/splits for incoming calls. On our CMS reports we can easily see the number of calls handled. For incoming calls we can see the peg counts for an...

Got It!! Thanks. This will make our user very happy... ...richard

Again, I appreciate the help, but I don't have "tabs" in my System Config page. My Sys Config page looks like that in the attachment. ...richardhttp://files.engineering.com/getfile.aspx?folder=58ff53b3-bc2e-4de8-aefe-3840b057e3cb&file=AvayaMM.pdf

Ken; Thanks for the response, but I'm not getting it. I assume "VMSC" is "Voice Mail System Configuration," but I'm not finding anything related to "Auto Attendant" there (or anywhere in the MM interface). Can you be a little more specific please? Thanks.

In our office area we have purposely assigned some of our workers phone with non-DID extensions, but they still need voice mail however. The idea is these workers are suppose to take calls from folks inside the office but not from the outside. Someone in our field staff figured out that if...