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We're using Call Manager 4.1(3) and Unity 5.0(1). We've got two Unity servers in two different locations, both digitally networked together. If a Unity user from Server A dials the VM Pilot of Server B, Unity successfully automatically transfers them back to Server A and presents them with the...

Isn't this more to do with CVOICE ? If you pass CVOICE (which is part of CCVP) then that gets you the CCNA VOICE that you need as a prerequisite. It's the difference between the CCNA VOICE (Enterprise) which is the CVOICE exam, and the CCNA VOICE (Commercial) which is the IIUC exam.

We're experiencing a really weird problem with a 2821 voice gateway running 12.4.11T1 and a VIC2-2BRI. A Q921 debug is running fine, until we add the "isdn bind-l3 ccm-manager service mgcp" command on the BRI interface. As soon as it's added, the Q921 debug stops, and we get a Layer 2 status of...

If I set a Media Resource Group List on the Device Pool, and a different one on an actual phone that is assigned that Device Pool, which MRGL takes priority ? The phone MRGL or the Device Pool MRGL? Thanks.

During normal operation, internal calls go across our MPLS network using four digit extensions. When the MPLS network goes down, and the phones on a site register to the local voice gateway as part of SRST, all calls break out locally onto the PSTN network. This is causing a problem when...

Although it's not in the officially supported versions, does anyone know whether UCCX 7.x works with CCM 4.1(3) ? I've got to upgrade both to version 7, but would prefer to do CCX over one weekend, and then CCM the next, rather than try and do both together.

Can somebody just confirm my thinking, as I'm finding the Cisco official documentation very confusing. I've got a 2821 router, running 12.4(10) IOS. A PVDM2-64 has 4 DSP chips, and if used for conferencing (G711 and G729 streams), then each DSP chip can support 2 conferences of up to 8 parties...

Using Unity 4.0(5), I want to set up an Auto Attendant so that external callers can ring a number, go straight through to Unity, get prompted to either dial the extension number or enter the lastname of the person and then press # to route the call. I've got the bulk of this working as...

We're currently running IPCC Express Enhanced 4.0(3). We're going to be upgrading to CUCM 7.x in the next few months and need to upgrade IPCC / CCX to a compatible version (ideally version 7.x) I can't find any kind of upgrade path from 4.0(3) on the Cisco site and wondered how I would go about...

Ah cool ! That's what I wanted ! Cheers

Thanks for this. I can see the Partner Server information, but I was specifically looking for entries such as the folder in AD used for Unity to store new location, users, groups etc, which I don't think is displayed in the GUSI tool. We've got a very large AD folder structure, and as the...

I'm moving our installation of Unity 4.0(5) onto new hardware and am currently installing Unity before running DiRT to restore a backup from the original server. We've got no record of the settings for things like the containers in AD to create new accounts etc, which you need to enter during...

We currently have a single Call Manager cluster, and have a Unity 4.0(5) server for Unified Messaging. The Unity server talks to an Exchange 2003 cluster. We're in the process of upgrading to Unity 5, before upgrading Exchange 2003 to 2007. During the upgrade process, we will have our existing...

Can anyone provide any clarification on the following: 7940 on a remote site, connected through 2821 voice gateway with no hardware DSPs. 7940 on central site, connected through 2851 voice gateway with hardware DSPs for transcoding. MPLS WAN link between the two sites. In Region configuration...

We had our Cisco Systems engineer in the other day and raised this point about Unity 7 not supporting clustered Exchange environments. He said that there would be a "patch" out before Christmas or very early in the new year at the latest. Worth keeping your eyes open for.

Thanks for the responses - you've saved us a whole lot of money, and probably cost the consultant a new Porsche !!

A consultant has recently told us that when we upgrade from CCM 4.1(3) to CUCM 6.1(2), our 7940 handsets will only get 85% of the functionality that some of our other models of handsets will get (7941, 7945 etc) when using SCCP. I've never heard of this before, and it wasn't mentioned in the...

I've been looking on the Cisco website and reckon that the minimum version of Unity that is required to run with Exchange 2007 is 5.0(1). Can someone just confirm this, and also that our existing version 4.0(5) won't work with Exchange 2007 ? Thanks

Does anyone know of a Berbee compatible ceiling mounted IP speaker that is available in the UK ? And does anyone have any experience of using them ? Thanks

It would depend on the volume and duration of calls that you are expecting for your 600 users. The numbers aren't the problem, it's the amount of channels that you require. Do a Google search for Erlang Calculator and you'll find lots of useful tools for capacity calculation.