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  1. croesler

    Calls Waiting in Queue on CDNs

    I'd like to be able for each CSR to have a display button on the phone to flash when calls are in queue for an application/CDN/skillset. We can see it when calls are waiting in an ACD-DN, but that only works when Symposium goes down.
  2. croesler

    New Agent Not Showing in Real Time Displays

    Also, if there is a filter on the Real Time Display the agents will need to be added to the filter.
  3. croesler

    RTD doesn't show skillset detail when a filter is in place.

    All the admin rights are set. My vendor uninstalled and reinstalled ClientCtrls.msi which didn't make a difference. It used to work on this machine. I will try to get a copy of Activex Controls.msi" for CCMA6. Thanks.
  4. croesler

    RTD doesn't show skillset detail when a filter is in place.

    There aren't any commas in any names. The filters work fine on other computers, just not this particular one.
  5. croesler

    RTD doesn't show skillset detail when a filter is in place.

    I'm using Symposium Web Client 4.5 and until a couple of weeks ago everything worked fine. Now I can not see the skillsets on the real-time display when a filter is applied. It is only showing me the summary, however it will show the skillsets if I export the RTD. I believe there may be a...

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