Search results for query: *

We have never tested them after the configuration. They are brand new phones. Some of them work fine though. Thanks,

Someone please respond to this a.s.a.p We are moving 24 call centre agents to different locations today. All the 24 IP phones have been configured in the same way. however, about 10 of them got error say 'no ports available'. We really don't understand what that means. I have entered 24...

You understand me correctly. The call centre manager finds it is hard sometimes to track down the off queue work by reading the report if agents put them unavailable for a few hours. So they don't want agents to log out from the phone system and meanwhile they can monitor the off queue status on...

We have a call centre running and the agents need to do some off queue work. In order to track down the off queue time properly, someone brought up an idea to create a dummy queue without any incoming calls. My question is how to set up an active queue but no calls come in. Thanks,

Yes, but the 'Connect to' area doesn't take an external number and says The phone number is not valid.

yes, vmail works. Thanks for the reply.

Hello, Recently, I am not able to record or modify any greetings from any extensions. I go to Call Pilot first and then go to Call Centre Greetings. No matter what extensions or phone set I connect to by clicking on "Dial", it just won't dial. Can someone help me with this? Thank you very...