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I think the idea of RONA is that if an agent forgets to logoff or for whatever reasons doesn't answer the call, then it will put them in AUX work so, when it does the RONA and calls back in, it gives the next agent a chance to pick up the call rather then hit the same agent again as before...

you could do the command "list measurements subscriber xxxx" that should show you the traffice for a sub lever

The MSS can be set in the date/time/NTP area on the web page now. It's straight forwed enough to do and doesn't require a reboot. lever.

Hi all, we currently have this minor alarm after our maintainer made some changes between sites. When i run the failed-ip-network-region I can see clearly we have problems on a few NR's between the sites, BUT our maintainer says because we don't have ping turned on with have to live with it...

If you have permission you could use, go shell from ASA on the 8500 then, telnet xx.xx.xx.xx to what ever the IP address is for the other switch. regards, lever

I take it you have checked user-profile and ticked all to Y? What profile do you have, prof2?

I can ask a few chaps around the London area for you, and Birmingham isn't that far away. Which IVR platform is it? CMS skills should be easy, but do you need custom reports as that can be a different thing for some?

Where in the UK are you thinking about?

My idle code is different to yours, I'm in the UK. TRY 01010100 Country Protocal 10 Slip detection y Also what type of cable are you using for the connection. It needs to be a ds1 crossover. lever

If you do a search on this site you will find all the info you need to understand Medpros. That;s why i love this site soooo much. I'm sure someone has a link to Avaya docs on this in there as well. lever.

Shouldn't the Near-end Listen Port and the Far-end Listen Port be set to 1720 lever

Hi all, I have set up DS1's for CAS and assigned a number of stations to those ports and agents to the stations in port extensions with AAS=y as it's suppose to work with an IVR. Hunt groups all set as well. The problem I'm having is the stations keep going out-of-service. I have busied and...

try using "Redirect on No Answer" on the second page of the hunt group form, then you can push the call to where ever using "Redirect to VDN xxxx". lever

Try your maintenace provider. They should be able to advise you. lever

I could be wrong but i think you need to change sys-parameters features. page 14: Two-Digit Aux Work Reason Codes? Y Hope this helps, lever

Try changing the outgoing trunk to "Send Connected Number" lever

I think it depend on how severe the alarm is and which server it's on, if it's a major on the standby it may not interchange as the server is not healthy. You can of course overide this with the forced interchange box. Do the delayed shutdown from the options. It lets all the processes to close...

Hi all, I have a problem with speed dials/VDN's and VAR's I'm trying to save on Vectors here, so the idea is to point different VDN's to the same Vector but putting the speed dial number on each VDN in V1. example VDN 8000 - V1 =9001 speed dial number here When i put a trace on the VDN i can...

I like that one Susan, I like that alot! A well deserved star lever

Thanks All. I should have known, some where you always pay....